newtw5

core/orchestrator.py

@@ -286,11 +286,21 @@ class SystemOrchestrator:
 
                 # E. 发送并记录时间
                 if std_res.should_reply:
-                    # 关键修复：补全发送时的元数据，解决日志 customer_id 为空的问题
                     std_res.metadata = {"acc_id": acc_id, "acc_type": acc_type}
+
+                    # 转接场景：先发一句安抚话，再发转接指令
+                    if "[转移会话]" in std_res.reply_content:
+                        greet = StandardResponse(
+                            reply_content="收到，我叫设计师来看下哈",
+                            metadata={"acc_id": acc_id, "acc_type": acc_type}
+                        )
+                        await self.qianniu_adapter.translate_outbound(greet, user_id)
+                        await repo.save_chat(platform, user_id, greet.reply_content, "out", acc_id=acc_id)
+                        await asyncio.sleep(0.5)
+
                     await self.qianniu_adapter.translate_outbound(std_res, user_id)
                     await repo.save_chat(platform, user_id, std_res.reply_content, "out", acc_id=acc_id)
-                    
+
                     if "[转移会话]" in std_res.reply_content:
                         self._last_transfer_time[session_key] = time.time()