fix: block leaked tool output and thinking text

core/orchestrator.py

@@ -27,6 +27,16 @@ _TRANSFER_CALM_REPLIES = [
     "在催了在催了，马上哈",
 ]
 
+_OUTBOUND_BLOCK_MARKERS = (
+    "【历史记录摘要】",
+    "【详细记录】",
+    "【订单摘要】",
+    "【订单详情】",
+    "<think",
+    "think_never_used",
+    '[{"name":',
+)
+
 class SystemOrchestrator:
     """
     全系统总编排：具备转接冷却、防抖合并、多消息去重、以及精准日志。
@@ -64,6 +74,18 @@ class SystemOrchestrator:
             self._user_locks[user_id] = asyncio.Lock()
         return self._user_locks[user_id]
 
+    @staticmethod
+    def _sanitize_outbound_text(text: str) -> str:
+        if not text:
+            return ""
+        cleaned = str(text).strip()
+        if "[转移会话]" in cleaned:
+            return cleaned
+        if any(marker in cleaned for marker in _OUTBOUND_BLOCK_MARKERS):
+            logger.warning("[Orchestrator] 拦截到内部内容外发，替换为安全兜底回复")
+            return "我在帮你看记录，稍等哈"
+        return cleaned
+
     async def on_raw_message_received(self, platform: str, raw_data: dict):
         """链路入口"""
         try:
@@ -286,6 +308,7 @@ class SystemOrchestrator:
 
                 # E. 发送并记录时间
                 if std_res.should_reply:
+                    std_res.reply_content = self._sanitize_outbound_text(std_res.reply_content)
                     std_res.metadata = {"acc_id": acc_id, "acc_type": acc_type}
 
                     # 转接场景：先发一句安抚话，再发转接指令

core/pydantic_ai_agent_v2.py

@@ -14,6 +14,14 @@ logger = logging.getLogger("cs_agent")
 from core.skill_manager import skill_manager
 
 
+_INTERNAL_TOOL_MARKERS = (
+    "【历史记录摘要】",
+    "【详细记录】",
+    "【订单摘要】",
+    "【订单详情】",
+)
+
+
 def _clip(text: str, limit: int = 1200) -> str:
     if text is None:
         return ""
@@ -32,6 +40,34 @@ def _fmt_time(ts: Any) -> str:
     return s
 
 
+def _sanitize_reply_text(reply_text: str) -> str:
+    if not reply_text:
+        return ""
+
+    text = str(reply_text)
+    text = re.sub(r'\[\]<\|[^|]+\|>', '', text)
+    text = re.sub(r'<\|[^|]*\|>', '', text)
+    text = re.sub(r'\[Function[^\]]*\]', '', text)
+    text = re.sub(r'\[/?Tool[^\]]*\]', '', text)
+    text = re.sub(r'</?tool[_\-]?[^>]*>', '', text, flags=re.IGNORECASE)
+    text = re.sub(r'<think[_a-zA-Z0-9]*[^>]*>.*?</think[_a-zA-Z0-9]*[^>]*>', '', text, flags=re.DOTALL)
+    text = re.sub(r'<think[_a-zA-Z0-9]*[^>]*>.*', '', text, flags=re.DOTALL)
+    text = re.sub(r'</?think[_a-zA-Z0-9]*[^>]*>', '', text)
+    text = re.sub(r'```[^`]*```', '', text, flags=re.DOTALL)
+    text = re.sub(r'AgentRunResult\([^)]*\)', '', text)
+    text = re.sub(r'\[/?[A-Z][a-zA-Z]*(?:Call|End|Start|Result|Return)[^\]]*\]', '', text)
+    text = re.sub(r'^\s*\[\s*\{.*$', '', text, flags=re.DOTALL)
+    text = re.sub(r'^\s*[\[{].*"name"\s*:.*$', '', text, flags=re.DOTALL)
+    text = re.sub(r'[\[\]]{2,}', '', text)
+    text = text.strip()
+
+    if any(marker in text for marker in _INTERNAL_TOOL_MARKERS):
+        logger.warning("[Brain] 拦截到工具原文泄露，降级为安全兜底回复")
+        return "我在帮你看记录，稍等哈"
+
+    return text.strip()
+
+
 class CustomerServiceBrain:
     """
     重构后的单一 Agent 大脑：
@@ -182,21 +218,8 @@ class CustomerServiceBrain:
             if isinstance(raw_output, str):
                 reply_text = raw_output
 
-            # 清理模型泄露的内部标记/乱码（覆盖所有已知格式）
+            # 清理模型泄露的内部标记/工具原文
-            reply_text = re.sub(r'\[\]<\|[^|]+\|>', '', reply_text)
+            reply_text = _sanitize_reply_text(reply_text)
-            reply_text = re.sub(r'<\|[^|]*\|>', '', reply_text)
-            reply_text = re.sub(r'\[Function[^\]]*\]', '', reply_text)
-            reply_text = re.sub(r'\[/?Tool[^\]]*\]', '', reply_text)
-            reply_text = re.sub(r'</?tool[_\-]?[^>]*>', '', reply_text, flags=re.IGNORECASE)
-            reply_text = re.sub(r'<think[_a-zA-Z0-9]*[^>]*>.*?</think[_a-zA-Z0-9]*[^>]*>', '', reply_text, flags=re.DOTALL)
-            reply_text = re.sub(r'<think[_a-zA-Z0-9]*[^>]*>.*', '', reply_text, flags=re.DOTALL)
-            reply_text = re.sub(r'</?think[_a-zA-Z0-9]*[^>]*>', '', reply_text)
-            reply_text = re.sub(r'```[^`]*```', '', reply_text)
-            reply_text = re.sub(r'\{["\'][^}]+\}', '', reply_text)
-            reply_text = re.sub(r'AgentRunResult\([^)]*\)', '', reply_text)
-            reply_text = re.sub(r'\[/?[A-Z][a-zA-Z]*(?:Call|End|Start|Result|Return)[^\]]*\]', '', reply_text)
-            reply_text = re.sub(r'[\[\]]{2,}', '', reply_text)
-            reply_text = reply_text.strip()
 
             # 过滤"在呢铁子"
             if "在呢铁子" in reply_text: