feat: add richer clarification replies for ambiguous customer intent

core/pydantic_ai_agent.py

@@ -1534,6 +1534,19 @@ class CustomerServiceAgent:
                 if text_without_urls:
                     self._append_requirement(state, text_without_urls)
                     self._sync_pending_quote_state(message.from_id, state)
+                    # 客户明确“找图，不是做图”时，先澄清意图，不继续报价链路
+                    if self._is_find_image_not_edit_conflict(text_without_urls):
+                        clarify = self._build_find_image_clarify_reply(state)
+                        state.last_reply_at = datetime.now()
+                        print(f"{self.C_REPLY}[REPLY->CUSTOMER]{self.C_RESET} {clarify}")
+                        return AgentResponse(reply=clarify, should_reply=True, need_transfer=False)
+
+                    # 信息不足时先追问，避免误判为“直接报价”
+                    if self._needs_clarification_in_collecting(text_without_urls):
+                        ask = self._build_not_understood_reply()
+                        state.last_reply_at = datetime.now()
+                        print(f"{self.C_REPLY}[REPLY->CUSTOMER]{self.C_RESET} {ask}")
+                        return AgentResponse(reply=ask, should_reply=True, need_transfer=False)
                 if self._is_batch_finish_intent(
                     text=customer_text,
                     state=state,
@@ -2202,7 +2215,7 @@ class CustomerServiceAgent:
             one_templates = [
                 "这个要求我记住了。你还有图就继续发，不补图我就按这张给你报价。",
                 "明白，这个需求我加上了。你继续发图也行，想直接报价也可以。",
-                "懂你意思，这种能做。要不先按这张来，我现在就给你报个实在价。",
+                "我先记下这张。你如果是要我找图，不是做图，直接说一声，我按找图思路给你走。",
                 "这个需求我收到了。你要是就做这张，我现在就给你报。",
                 "你这要求我记下了，后面还有图就发，没有的话我现在直接算价。",
                 "行，我按你这个要求来。继续补图也行，不补我就先报这张。",
@@ -2222,6 +2235,55 @@ class CustomerServiceAgent:
         ]
         return random.choice(templates).format(n=count)
 
+    @staticmethod
+    def _is_find_image_not_edit_conflict(text: str) -> bool:
+        """识别客户明确声明“要找图，不是做图”的冲突语义。"""
+        s = (text or "").strip()
+        if not s:
+            return False
+        find_kw = ("找图", "找原图", "找素材", "找同款")
+        deny_edit_kw = ("不是让你做图", "不是做图", "不用做图", "不需要做图", "不是修图", "不用修图")
+        return any(k in s for k in find_kw) and any(k in s for k in deny_edit_kw)
+
+    @staticmethod
+    def _needs_clarification_in_collecting(text: str) -> bool:
+        """
+        信息不足时先追问，不急着报价。
+        例：这个也是大图 / 一共几个图 / 啥意思 / 没明白
+        """
+        s = (text or "").strip()
+        if not s:
+            return False
+        if len(s) <= 4:
+            return True
+        vague_kw = (
+            "这个也是", "一共几个图", "几个图", "啥意思", "没明白", "什么意思",
+            "这个呢", "这个可以吗", "然后呢", "咋办", "怎么搞",
+        )
+        return any(k in s for k in vague_kw)
+
+    def _build_find_image_clarify_reply(self, state: ConversationState) -> str:
+        count = len(state.pending_image_urls or [])
+        return (
+            f"明白，你是要我帮你找图，不是做图。现在我这边先记了{count}张，"
+            "你告诉我具体要找哪种：原图/同款/高清版，我按这个方向给你找。"
+        )
+
+    @staticmethod
+    def _build_not_understood_reply() -> str:
+        """信息不足时的澄清话术（随机）。"""
+        templates = [
+            "不好意思，不太懂你的意思，你再具体说下哈。",
+            "抱歉我这边没完全理解，你可以换个说法再说一次吗？",
+            "我有点没听明白，你是要找图还是要做图呀？",
+            "不好意思我没抓到重点，你再补一句我就能接着处理。",
+            "这句我理解得不太准，你再说具体一点我马上给你办。",
+            "抱歉，这里我没太看懂。你是想让我找原图，还是按图处理？",
+            "我这边还没完全明白你的意思，麻烦你再具体描述一下。",
+            "不好意思，这条我没读懂，你再详细说一点我马上跟上。",
+        ]
+        return random.choice(templates)
+
     def _append_requirement(self, state: ConversationState, text: str):
         """追加需求并做去重/截断，减少上下文噪音。"""
         t = (text or "").strip()

tests/test_regression_pipeline.py

@@ -139,6 +139,33 @@ class RegressionPipelineTest(unittest.IsolatedAsyncioTestCase):
         self.assertIn("50", resp.reply)
         agent._quote_pending_images.assert_awaited()
 
+    async def test_find_image_not_edit_conflict_triggers_clarification(self):
+        agent = CustomerServiceAgent()
+        st = agent._get_conversation_state(self.customer_id)
+        st.pending_image_urls = ["https://img.alicdn.com/a.jpg"]
+        st.pending_requirements = []
+        agent._sync_pending_quote_state(self.customer_id, st)
+        agent._quote_pending_images = AsyncMock(return_value={"reply": "不该触发", "need_transfer": False})
+
+        msg = CustomerMessage(
+            msg_id="m6",
+            acc_id="test_shop",
+            msg="我要你帮我找图，不是让你做图",
+            from_id=self.customer_id,
+            from_name="t",
+            cy_id=self.customer_id,
+            acc_type="AliWorkbench",
+            msg_type=0,
+            cy_name="t",
+            goods_name="专业找图",
+            goods_order="",
+        )
+        resp = await agent.process_message(msg)
+        self.assertTrue(resp.should_reply)
+        self.assertIn("找图", resp.reply)
+        self.assertIn("不是做图", resp.reply)
+        agent._quote_pending_images.assert_not_awaited()
+
     async def test_pending_state_restore(self):
         db.update_pending_quote_state(self.customer_id, ["u1", "u2"], ["r1"])
         agent = CustomerServiceAgent()