feat: add per-shop persona routing for ai replies

config/shop_prompts.json

@@ -2,11 +2,28 @@
   "shops": {
     "tb2801080146": {
       "type": "gemini_api",
-      "hint": "【店铺类型】Gemini API 账号。客户问账号/pro/续费/没pro时，按API客服回复：续费/充值/套餐说明。"
+      "hint": "【店铺类型】Gemini API 账号。客户问账号/pro/续费/没pro时，按API客服回复：续费/充值/套餐说明。",
+      "persona": "技术型客服，表达清晰，回答直接，少废话，优先给可执行步骤和结论。"
     },
     "小威哥1216": {
       "type": "find_image",
-      "hint": "【店铺类型】找原图/修图。"
+      "hint": "【店铺类型】找原图/修图。",
+      "persona": "修图老店主语气，接地气，像微信聊天，先承接再推进成交，不端着。"
+    },
+    "小威哥1216:媚媚": {
+      "type": "find_image",
+      "hint": "【店铺类型】找原图/修图。",
+      "persona": "女性店主口吻，亲切利落，话短不硬，先确认需求再自然推进下单。"
+    },
+    "tb7518056865:小林": {
+      "type": "find_image",
+      "hint": "【店铺类型】找原图/修图。",
+      "persona": "效率型客服，回复简短干脆，先给结论再补一句说明，避免重复。"
+    },
+    "tb637530900564:小威威": {
+      "type": "find_image",
+      "hint": "【店铺类型】找原图/修图。",
+      "persona": "熟客店主口吻，轻松自然，像真人在店里接单聊天，避免模板句。"
     }
   },
   "goods_keywords": {
@@ -23,5 +40,10 @@
     "gemini_api": "【店铺类型】Gemini API 账号。客户问账号/pro/续费/没pro时，按API客服回复：续费/充值/套餐说明，自然回复。",
     "find_image": "【店铺类型】找原图/修图。"
   },
-  "_comment": "新增店铺：在 shops 加 acc_id。新增商品类型：在 goods_keywords 加关键词→类型。"
+  "type_personas": {
+    "gemini_api": "技术支持型客服，回答准确直给，先结论后解释，避免口水话。",
+    "find_image": "淘宝修图店主语气，口语自然，有温度但不啰嗦，先承接再推进成交。"
+  },
+  "default_persona": "淘宝老店主，说话自然，像真人微信聊天，不官腔、不背模板。",
+  "_comment": "新增店铺：在 shops 加 acc_id。可选 persona 设置店铺人设；未设置则走 type_personas/default_persona。"
 }

core/prompt_builder.py

@@ -25,6 +25,7 @@ def build_prompt(
     state: Any,
     extract_image_url: Callable[[str], str],
     shop_type_resolver: Callable[[str, str], str],
+    shop_persona_resolver: Callable[[str, str], str],
     parse_order_info: Callable[[str], dict[str, str]],
     build_order_instruction: Callable[[str, str], str],
 ) -> str:
@@ -58,6 +59,7 @@ def build_prompt(
         stage_info += f"\n【客户压价次数】{state.discount_count}"
 
     shop_type = shop_type_resolver(message.acc_id or "", message.goods_name or "")
+    shop_persona = shop_persona_resolver(message.acc_id or "", message.goods_name or "")
     shop_hint = ""
     try:
         from config.config import CONFIG_DIR
@@ -84,6 +86,8 @@ def build_prompt(
         prompt += f"商品名称: {message.goods_name}\n"
     if shop_hint:
         prompt += f"\n{shop_hint}\n"
+    if shop_persona:
+        prompt += f"\n【店铺人设】{shop_persona}\n"
 
     order_paid = False
     order_unpaid = False

core/pydantic_ai_agent.py

@@ -234,6 +234,37 @@ def _get_shop_type(acc_id: str = "", goods_name: str = "") -> str:
     return "find_image"
 
 
+def _get_shop_persona(acc_id: str = "", goods_name: str = "") -> str:
+    """按店铺返回人设描述，优先级：shops.persona > type_personas > default_persona。"""
+    default_persona = "淘宝老店主，说话自然，像真人微信聊天，不官腔、不背模板。"
+    try:
+        from config.config import CONFIG_DIR
+        import json
+
+        cfg_path = CONFIG_DIR / "shop_prompts.json"
+        if not cfg_path.exists():
+            return default_persona
+        with open(cfg_path, "r", encoding="utf-8") as f:
+            cfg = json.load(f)
+
+        shops = cfg.get("shops", {})
+        if acc_id and acc_id in shops:
+            persona = str(shops[acc_id].get("persona", "")).strip()
+            if persona:
+                return persona
+
+        shop_type = _get_shop_type(acc_id, goods_name)
+        type_personas = cfg.get("type_personas", {})
+        persona = str(type_personas.get(shop_type, "")).strip()
+        if persona:
+            return persona
+
+        cfg_default = str(cfg.get("default_persona", "")).strip()
+        return cfg_default or default_persona
+    except Exception:
+        return default_persona
+
+
 def load_skill_map(skills_dir: str = "skills") -> Dict[str, str]:
     """按技能目录名加载 SKILL.md，返回 {skill_name: content}。"""
     skill_map: Dict[str, str] = {}
@@ -504,9 +535,11 @@ class CustomerServiceAgent:
             )
             history = self.message_histories.get(message.from_id, [])
             pending_req = "；".join((state.pending_requirements or [])[-4:]) or "无"
+            persona = _get_shop_persona(message.acc_id or "", message.goods_name or "")
             user_prompt = (
                 "请按下面意图生成给客户的自然回复。\n"
                 f"场景: {scene}\n"
+                f"店铺人设: {persona}\n"
                 f"回复意图: {intent_hint}\n"
                 f"客户原话: {message.msg}\n"
                 f"当前已收图片数: {len(state.pending_image_urls)}\n"
@@ -551,9 +584,11 @@ class CustomerServiceAgent:
             )
             history = self.message_histories.get(message.from_id, [])
             pending_req = "；".join((state.pending_requirements or [])[-4:]) or "无"
+            persona = _get_shop_persona(message.acc_id or "", message.goods_name or "")
             prompt = (
                 "请把下面这句客服回复润色成更自然的微信聊天口吻，语义必须保持一致。\n"
                 f"场景: {scene}\n"
+                f"店铺人设: {persona}\n"
                 f"客户原话: {message.msg}\n"
                 f"当前已收图: {len(state.pending_image_urls)}张\n"
                 f"当前需求摘要: {pending_req}\n"
@@ -650,6 +685,7 @@ class CustomerServiceAgent:
     _is_political_inquiry = staticmethod(is_political_inquiry)
     _is_map_inquiry = staticmethod(is_map_inquiry)
     _get_shop_type = staticmethod(_get_shop_type)
+    _get_shop_persona = staticmethod(_get_shop_persona)
     _notify_wechat = staticmethod(_notify_wechat)
     _notify_wechat_overdue = staticmethod(_notify_wechat_overdue)
 
@@ -989,6 +1025,7 @@ class CustomerServiceAgent:
             state=state,
             extract_image_url=self._extract_image_url,
             shop_type_resolver=_get_shop_type,
+            shop_persona_resolver=_get_shop_persona,
             parse_order_info=parse_order_info,
             build_order_instruction=build_order_instruction,
         )