refactor: extract batch quote helpers from pydantic agent

This commit is contained in:
2026-03-01 16:00:28 +08:00
parent 3e2518b308
commit 433f6e77e5
2 changed files with 193 additions and 173 deletions

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@@ -66,6 +66,13 @@ from core.context_helpers import (
get_intent_emotion_hint,
get_refusal_context_hint,
)
from core.batch_quote_helpers import (
assess_batch_risk,
build_batch_pricing_plan,
build_batch_quote_reply,
calc_requirement_surcharge,
prepare_batch_intake,
)
load_dotenv()
@@ -1592,146 +1599,6 @@ class CustomerServiceAgent:
_build_not_understood_reply = staticmethod(build_not_understood_reply)
_append_requirement = staticmethod(append_requirement)
def _calc_requirement_surcharge(self, requirements: List[str]) -> Dict[str, Any]:
"""
把客户补充需求做成结构化加价,避免纯靠模型自由发挥导致价格波动。
返回:
{"extra": int, "hits": List[str]}
"""
text = " ".join(requirements or [])
rules = [
(["分层", "psd", "源文件"], 30, "分层/源文件"),
(["去背景", "抠图", "透明底", "白底"], 5, "去背景"),
(["换背景", "换场景", "合成", "转到", "换到", "放到", "贴到", "移到", "套到", "图案上去", "元素放到"], 10, "跨图合成/换背景"),
(["改字", "改文字", "替换文字", "排版"], 10, "改文字/排版"),
(["调色", "改色", "换色", "配色"], 5, "调色"),
(["多版本", "多个版本", "两版", "三版"], 10, "多版本"),
(["加急", "今天要", "马上要", "尽快"], 10, "加急"),
]
total = 0
hits: List[str] = []
for keywords, fee, label in rules:
if any(k in text for k in keywords):
total += fee
hits.append(f"{label}+{fee}")
# 防止需求加价过高,做个上限保护
total = min(total, 60)
# 金额统一 5 的倍数
total = round(total / 5) * 5
return {"extra": total, "hits": hits}
def _build_batch_quote_reply(
self,
results: List[Tuple[str, Dict[str, Any]]],
total_suggest: int,
bundle_price: int,
req_fee: Dict[str, Any],
) -> str:
"""构建分图明细 + 单条总报价可选项回复。"""
complexity_map = {
"simple": "简单",
"normal": "常规",
"complex": "复杂",
"hard": "高难",
}
detail_lines: List[str] = []
for i, (_, r) in enumerate(results, 1):
p = int(r.get("price_suggest", 20) or 20)
cx = complexity_map.get(str(r.get("complexity", "normal")), "常规")
reason = str(r.get("reason", "常规处理")).replace("\n", " ").strip()
if len(reason) > 18:
reason = reason[:18] + "..."
detail_lines.append(f"{i}{p}元({cx}{reason}")
extra = int(req_fee.get("extra", 0) or 0)
single_total = round((total_suggest + extra) / 5) * 5
req_hit = "".join(req_fee.get("hits", [])) if req_fee.get("hits") else ""
# 单图时不要使用“分图/这批/A-B方案”措辞避免客户误解为多图。
if len(results) == 1:
line = detail_lines[0].replace("图1", "这张:")
heads = [
"这张我看过了,先给你报下:",
"这张可以做,价格给你报下:",
"看了这张图,报价如下:",
"我先按这张给你算下:",
"这张处理没问题,我给你报个实在价:",
"我看完这张了,价格给你说下:",
"按这张图的难度,报价是:",
"这张我已经评估完了,先给你个价格:",
]
lines = [f"{random.choice(heads)}{line.split('', 1)[1]}"]
if req_hit:
lines.append(f"按你的需求另加{extra}元({req_hit})。")
tails = [
f"这张做下来共{single_total}元,定了我马上开工。",
f"合下来是{single_total}元,你点头我这边立刻安排。",
f"总价{single_total}元,可以的话我现在就给你做。",
f"这一张算下来{single_total}元,你说开做我就马上弄。",
f"给你按{single_total}元做,确定的话我现在就排上。",
f"这张我按{single_total}元给你做,没问题就直接开始。",
f"这张最终{single_total}元,你点头我立刻开干。",
f"这张就按{single_total}元走,你确认我就马上安排。",
]
lines.append(random.choice(tails))
return "\n".join(lines)
heads = [
"我先按这几张给你报一下:",
"这几张我都看过了,价格给你列一下:",
"我把每张价格先给你说清楚:",
"我先把这几张的价格拆开给你看:",
"这几张我都评估过了,报价给你写明白:",
"先别急,我把每张大概价给你列出来:",
"我按这批图先报个明细给你:",
"我先把每张费用和总价给你算出来:",
]
lines = [random.choice(heads)]
lines.extend(detail_lines)
if req_hit:
lines.append(f"需求加价:+{extra}元({req_hit}")
option_line = random.choice([
f"可选:按单张做(共{single_total}元),或打包做({bundle_price}元,会更省一点)。",
f"可选:单张算下来一共{single_total}元;打包给你{bundle_price}元,更划算。",
f"可选:你按单张做共{single_total}元,按打包做我给你{bundle_price}元。",
f"可选:分开做总共{single_total}元,打包做{bundle_price}元(省一点)。",
f"可选:按张算共{single_total}元;直接打包{bundle_price}元。",
])
lines.append(option_line)
lines.append(random.choice([
"你定一个,我这边马上开工。",
"你选个方案,我立刻给你安排上。",
"你拍板就行,我这边马上开做。",
"你看选哪个合适,我这边马上给你做。",
"你一句话定下来,我现在就给你安排。",
]))
return "\n".join(lines)
def _prepare_batch_intake(self, state: ConversationState) -> Dict[str, Any]:
"""Stage 1: 收集阶段,标准化输入并做上限约束。"""
urls = list(state.pending_image_urls)
if not urls:
return {"ok": False, "reply": "你先把图片发我,我看完再给你统一报价。", "need_transfer": False}
try:
from config.config import BATCH_MAX_IMAGES, BATCH_ANALYZE_CONCURRENCY
max_images = max(1, int(BATCH_MAX_IMAGES))
analyze_concurrency = max(1, int(BATCH_ANALYZE_CONCURRENCY))
except Exception:
max_images = 12
analyze_concurrency = 3
if len(urls) > max_images:
return {
"ok": False,
"reply": f"这次图片有点多({len(urls)}张),我先按前{max_images}张处理报价,剩下的下一批继续发我。",
"need_transfer": False,
}
return {
"ok": True,
"urls": urls[:max_images],
"requirements": list(state.pending_requirements or []),
"analyze_concurrency": analyze_concurrency,
}
async def _run_batch_feasibility(self, urls: List[str], concurrency: int) -> List[Tuple[str, Dict[str, Any]]]:
"""Stage 2: 可做性分析(逐图)。"""
from image.image_analyzer import image_analyzer
@@ -1775,39 +1642,11 @@ class CustomerServiceAgent:
except Exception as e:
print(f"[Agent] Workflow 批量任务创建失败: {e}")
def _assess_batch_risk(self, results: List[Tuple[str, Dict[str, Any]]]) -> Dict[str, List[str]]:
"""Stage 2.5: 分离可做和风险图。"""
unsafe: List[str] = []
dense_text_reject: List[str] = []
for i, (_, r) in enumerate(results, 1):
if r.get("feasibility") == "no" or r.get("risk") == "high":
unsafe.append(f"{i}")
note = str(r.get("note", "") or "")
if "文字内容过于密集" in note or "密集文字" in note:
dense_text_reject.append(f"{i}")
return {"unsafe": unsafe, "dense_text_reject": dense_text_reject}
def _build_batch_pricing_plan(
self,
results: List[Tuple[str, Dict[str, Any]]],
requirements: List[str],
) -> Dict[str, Any]:
"""Stage 3: 报价计算(图片成本 + 需求加价 + 打包价)。"""
total_suggest = sum(int(r.get("price_suggest", 20) or 20) for _, r in results)
req_fee = self._calc_requirement_surcharge(requirements)
if len(results) == 2:
bundle_price = max(10, total_suggest - 5)
elif len(results) >= 3:
bundle_price = max(10, round(total_suggest * 0.9 / 5) * 5)
else:
bundle_price = total_suggest
bundle_price += int(req_fee.get("extra", 0) or 0)
bundle_price = round(bundle_price / 5) * 5
return {
"total_suggest": total_suggest,
"req_fee": req_fee,
"bundle_price": bundle_price,
}
_calc_requirement_surcharge = staticmethod(calc_requirement_surcharge)
_build_batch_quote_reply = staticmethod(build_batch_quote_reply)
_prepare_batch_intake = staticmethod(prepare_batch_intake)
_assess_batch_risk = staticmethod(assess_batch_risk)
_build_batch_pricing_plan = staticmethod(build_batch_pricing_plan)
async def _try_batch_auto_process(
self,