feat: upgrade客服多店铺分流、批量报价与稳定性防护

config/config.py

@@ -40,6 +40,7 @@ IMAGE_MODULE_ENABLED = os.getenv("IMAGE_MODULE_ENABLED", "false").lower() in ("1
 
 # ========== 防抖配置 ==========
 MESSAGE_DEBOUNCE_SECONDS = int(os.getenv("MESSAGE_DEBOUNCE_SECONDS", "8"))
+OUTBOUND_PER_CUSTOMER_COOLDOWN_SECONDS = int(os.getenv("OUTBOUND_PER_CUSTOMER_COOLDOWN_SECONDS", "5"))
 
 # ========== AI 上下文加载 ==========
 CHAT_CONTEXT_LIMIT = int(os.getenv("CHAT_CONTEXT_LIMIT", "30"))
@@ -47,3 +48,27 @@ CHAT_CONTEXT_TRUNCATE_LEN = int(os.getenv("CHAT_CONTEXT_TRUNCATE_LEN", "160"))
 
 # ========== 报价底线 ==========
 MIN_PRICE_FLOOR = int(os.getenv("MIN_PRICE_FLOOR", "15"))
+MAX_SERVICE_SIZE_LONGEST_METERS = float(os.getenv("MAX_SERVICE_SIZE_LONGEST_METERS", "10"))
+MAX_SERVICE_SIZE_AREA_SQM = float(os.getenv("MAX_SERVICE_SIZE_AREA_SQM", "20"))
+
+# ========== 批量报价/自动处理 ==========
+BATCH_MAX_IMAGES = int(os.getenv("BATCH_MAX_IMAGES", "12"))  # 单次最多处理图片数
+BATCH_ANALYZE_CONCURRENCY = int(os.getenv("BATCH_ANALYZE_CONCURRENCY", "3"))  # 批量识别并发数
+
+# ========== 灰度开关 ==========
+FEATURE_BATCH_QUOTE_ENABLED = os.getenv("FEATURE_BATCH_QUOTE_ENABLED", "true").lower() in ("1", "true", "yes")
+FEATURE_BATCH_QUOTE_PERCENT = int(os.getenv("FEATURE_BATCH_QUOTE_PERCENT", "100"))  # 0-100
+FEATURE_BATCH_QUOTE_SHOPS = os.getenv("FEATURE_BATCH_QUOTE_SHOPS", "")  # 逗号分隔 acc_id 白名单，空=全量
+
+# ========== 系统客服询单识别 ==========
+SYSTEM_INQUIRY_ENABLED = os.getenv("SYSTEM_INQUIRY_ENABLED", "true").lower() in ("1", "true", "yes")
+SYSTEM_INQUIRY_DEFAULT_ACTION = os.getenv("SYSTEM_INQUIRY_DEFAULT_ACTION", "silent").strip().lower()
+SYSTEM_INQUIRY_DEFAULT_REPLY = os.getenv(
+    "SYSTEM_INQUIRY_DEFAULT_REPLY",
+    "您好，这边已收到询单消息，稍后由人工客服跟进处理。",
+)
+SYSTEM_INQUIRY_SHOPS = os.getenv("SYSTEM_INQUIRY_SHOPS", "")  # 逗号分隔店铺白名单，空=全店铺
+SYSTEM_INQUIRY_RULES_FILE = os.getenv(
+    "SYSTEM_INQUIRY_RULES_FILE",
+    str(CONFIG_DIR / "system_inquiry_rules.json"),
+)