feat: upgrade客服多店铺分流、批量报价与稳定性防护

2026-02-28 18:52:31 +08:00
parent c39840fe15
commit 46143be86c
16 changed files with 1329 additions and 37 deletions
--- a/config/system_inquiry_rules.json
+++ b/config/system_inquiry_rules.json
@@ -0,0 +1,20 @@
+{
+  "enabled": true,
+  "default_action": "silent",
+  "default_reply": "您好，这边已收到询单消息，稍后由人工客服跟进处理。",
+  "sender_keywords": [
+    "系统客服",
+    "官方客服",
+    "平台客服",
+    "机器人客服",
+    "商家客服系统"
+  ],
+  "message_keywords": [
+    "系统询单",
+    "代客咨询",
+    "平台代问",
+    "系统代发",
+    "客服询单"
+  ],
+  "shops": {}
+}