This commit is contained in:
2026-03-08 11:54:39 +08:00
parent 3c52061861
commit 54231cbd5c
6 changed files with 310 additions and 53 deletions

View File

@@ -2,15 +2,20 @@ import os
import re
import hashlib
import logging
import time
from typing import List, Optional, Any, Dict
from pydantic_ai import Agent, RunContext
from pydantic_ai.models.openai import OpenAIChatModel
from pydantic_ai.providers.openai import OpenAIProvider
from core.schema import StandardMessage, StandardResponse
from core.agent_tools import register_agent_tools
from core.agent_tools import register_agent_tools, TransferSuccessException
logger = logging.getLogger("cs_agent")
# 日志详细程度:设置环境变量 AI_LOG_LEVEL=debug 可获得完整日志
_LOG_FULL_PROMPT = os.getenv("AI_LOG_LEVEL", "").lower() == "debug"
_LOG_CLIP_LIMIT = int(os.getenv("AI_LOG_CLIP", "2000")) # 日志截断长度
from core.skill_manager import skill_manager
@@ -21,6 +26,18 @@ _INTERNAL_TOOL_MARKERS = (
"【订单详情】",
)
# 历史记录格式检测模式AI 转述历史时容易泄露)
_HISTORY_LEAK_PATTERNS = [
r'\[\d{4}-\d{2}-\d{2}[^\]]*\]\s*(客户|客服)[:]', # [2026-03-07 12:00:00] 客户:
r'\[\d{2}:\d{2}:\d{2}\]\s*(客户|客服|我)[:]', # [12:00:00] 客户:
r'(根据|查看|查询|翻看)(历史|聊天|对话)(记录|内容)', # 根据历史记录
r'历史(记录|对话|消息)(显示|表明|中)', # 历史记录显示
r'之前的(聊天|对话|记录)(中|里|显示)', # 之前的聊天中
r'\d+条(历史|对话)?消息', # 共30条历史消息
r'订单号[:]\s*\d{10,}', # 订单号:xxxxxxxxxx
r'(状态|金额|数量)[:].*(状态|金额|数量)[:]', # 状态:xxx 金额:xxx 连续出现
]
def _clip(text: str, limit: int = 1200) -> str:
if text is None:
@@ -61,10 +78,17 @@ def _sanitize_reply_text(reply_text: str) -> str:
text = re.sub(r'[\[\]]{2,}', '', text)
text = text.strip()
# 检查固定标记
if any(marker in text for marker in _INTERNAL_TOOL_MARKERS):
logger.warning("[Brain] 拦截到工具原文泄露,降级为安全兜底回复")
return "我在帮你看记录,稍等哈"
# 检查历史记录泄露模式AI 转述历史内容)
for pattern in _HISTORY_LEAK_PATTERNS:
if re.search(pattern, text):
logger.warning(f"[Brain] 检测到历史记录泄露模式: {pattern[:30]}...")
return "我在帮你看记录,稍等哈"
return text.strip()
@@ -187,12 +211,51 @@ class CustomerServiceBrain:
recent_context = "【近期对话回顾】\n" + "\n".join(lines) + "\n----------------\n"
full_input = f"【当前客户ID{msg.user_id}\n{recent_context}现在的对话:{user_content}"
logger.info(
f"[PROMPT->AI] user={msg.user_id} acc={msg.acc_id} images={len(msg.image_urls)}\n"
f"{_clip(full_input)}"
)
start_time = time.time()
# ===== 详细日志:发给 AI 的提示词 =====
logger.info(f"[AI提示词] user={msg.user_id} acc={msg.acc_id} images={len(msg.image_urls)}\n{full_input}")
if history:
history_preview = "\n".join([f" {h.get('role','?')}: {str(h.get('content',''))[:50]}" for h in history[-4:]])
logger.info(f"[AI历史上下文] 共{len(history)}条:\n{history_preview}")
result = await self.agent.run(full_input, message_history=history)
# 尝试运行 AI捕获转接成功异常以提前终止
try:
result = await self.agent.run(full_input, message_history=history)
except TransferSuccessException as e:
# 转接工具成功后立即返回,无需等待 AI 继续生成
elapsed = time.time() - start_time
logger.info(f"[Brain] 转接成功(提前终止,耗时{elapsed:.1f}s: {e.transfer_cmd[:60]}")
return StandardResponse(
reply_content=e.transfer_cmd,
need_transfer=True,
metadata={"acc_id": msg.acc_id, "acc_type": msg.acc_type}
)
elapsed = time.time() - start_time
logger.info(f"[Brain] AI处理完成总耗时{elapsed:.1f}s")
# ===== 详细日志AI 的思考过程和工具调用 =====
try:
all_msgs = result.all_messages()
for idx, m in enumerate(all_msgs):
msg_kind = getattr(m, 'kind', type(m).__name__)
if hasattr(m, 'parts'):
for part in m.parts:
part_kind = getattr(part, 'part_kind', '')
if part_kind == 'tool-call':
tool_name = getattr(part, 'tool_name', '?')
tool_args = getattr(part, 'args', {})
logger.info(f"[AI思考] 步骤{idx+1} 调用工具: {tool_name}({tool_args})")
elif part_kind == 'tool-return':
content = str(getattr(part, 'content', ''))[:200]
logger.info(f"[AI思考] 步骤{idx+1} 工具返回: {content}")
elif part_kind == 'text':
content = str(getattr(part, 'content', ''))[:150]
if content.strip():
logger.info(f"[AI思考] 步骤{idx+1} 文本输出: {content}")
except Exception as log_err:
logger.debug(f"[AI思考日志] 解析失败: {log_err}")
# --- 转接指令:直接从工具返回截获,不经过 AI 二次加工 ---
transfer_cmd = ""