newtw66

core/agent_tools.py

@@ -11,6 +11,13 @@ from db.chat_log_db import get_conversation, get_customer_orders
 logger = logging.getLogger("cs_agent")
 
 
+class TransferSuccessException(Exception):
+    """转接成功后抛出此异常，用于提前终止 AI 处理流程"""
+    def __init__(self, transfer_cmd: str):
+        self.transfer_cmd = transfer_cmd
+        super().__init__(transfer_cmd)
+
+
 async def transfer_to_human_tool(ctx: RunContext[Any], reason: str = Field(description="转人工的原因")) -> str:
     """
     【核心工具】执行转人工逻辑。
@@ -22,8 +29,9 @@ async def transfer_to_human_tool(ctx: RunContext[Any], reason: str = Field(descr
 
     if designer_name:
         magic_cmd = f"正在为您转接|[转移会话],{designer_name},无原因"
-        logger.info(f"[Tool] 成功呼叫设计师: {designer_name}")
+        logger.info(f"[Tool] 成功呼叫设计师: {designer_name}，立即触发转接")
-        return magic_cmd
+        # 抛出异常以提前终止 AI 后续处理，节省等待时间
+        raise TransferSuccessException(magic_cmd)
     else:
         hour = datetime.now().hour
         logger.warning(f"[Tool] 派单失败：设计师们不在位 (当前{hour}点)")

core/orchestrator.py

@@ -37,6 +37,18 @@ _OUTBOUND_BLOCK_MARKERS = (
     '[{"name":',
 )
 
+# 历史记录格式检测模式（AI 转述历史时容易泄露）
+_HISTORY_LEAK_PATTERNS = [
+    r'\[\d{4}-\d{2}-\d{2}[^\]]*\]\s*(客户|客服)[：:]',  # [2026-03-07 12:00:00] 客户：
+    r'\[\d{2}:\d{2}:\d{2}\]\s*(客户|客服|我)[：:]',       # [12:00:00] 客户：
+    r'(根据|查看|查询|翻看)(历史|聊天|对话)(记录|内容)',   # 根据历史记录
+    r'历史(记录|对话|消息)(显示|表明|中)',                # 历史记录显示
+    r'之前的(聊天|对话|记录)(中|里|显示)',               # 之前的聊天中
+    r'共\d+条(历史|对话)?消息',                          # 共30条历史消息
+    r'订单号[:：]\s*\d{10,}',                            # 订单号:xxxxxxxxxx
+    r'(状态|金额|数量)[:：].*(状态|金额|数量)[:：]',     # 状态:xxx 金额:xxx 连续出现
+]
+
 class SystemOrchestrator:
     """
     全系统总编排：具备转接冷却、防抖合并、多消息去重、以及精准日志。
@@ -84,6 +96,11 @@ class SystemOrchestrator:
         if any(marker in cleaned for marker in _OUTBOUND_BLOCK_MARKERS):
             logger.warning("[Orchestrator] 拦截到内部内容外发，替换为安全兜底回复")
             return "我在帮你看记录，稍等哈"
+        # 检查历史记录泄露模式
+        for pattern in _HISTORY_LEAK_PATTERNS:
+            if re.search(pattern, cleaned):
+                logger.warning(f"[Orchestrator] 检测到历史记录泄露模式: {pattern[:30]}...")
+                return "我在帮你看记录，稍等哈"
         return cleaned
 
     async def on_raw_message_received(self, platform: str, raw_data: dict):
@@ -243,11 +260,17 @@ class SystemOrchestrator:
 
     async def _debounced_process(self, session_key: str, user_id: str, platform: str):
         try:
+            # 记录开始时间（防抖前）
+            process_start = time.time()
+            
             await asyncio.sleep(self._debounce_seconds)
             async with self._get_user_lock(session_key):
                 messages = self._pending_messages.pop(session_key, [])
                 if not messages: return
                 
+                debounce_elapsed = time.time() - process_start
+                logger.info(f"[计时] user={user_id} 防抖等待完成: {debounce_elapsed:.1f}s")
+                
                 # A. 合并与元数据修复（去重：同一防抖窗口内完全相同的内容只保留一条）
                 seen_contents = set()
                 unique_parts = []
@@ -278,9 +301,12 @@ class SystemOrchestrator:
                 )
 
                 # B. 持久化
+                db_start = time.time()
                 db_content = combined_content
                 if all_image_urls: db_content = f"【系统：已收到{len(all_image_urls)}张图】\n{combined_content}"
                 await repo.save_chat(platform, user_id, db_content, "in", acc_id=acc_id, image_urls=all_image_urls)
+                db_elapsed = time.time() - db_start
+                logger.info(f"[计时] user={user_id} 消息入库: {db_elapsed:.2f}s")
                 
                 # B2. 后台图片分析（不阻塞主流程，用于数据标定）
                 if all_image_urls:
@@ -302,9 +328,17 @@ class SystemOrchestrator:
                     )
                 else:
                     # D. 正常流程：调用AI思考
+                    history_start = time.time()
                     history = await repo.get_chat_history(user_id, limit=10, acc_id=acc_id)
                     if history and history[-1].get('content') == db_content: history = history[:-1]
+                    history_elapsed = time.time() - history_start
+                    logger.info(f"[计时] user={user_id} 查询历史: {history_elapsed:.2f}s (共{len(history)}条)")
+                    
+                    ai_start = time.time()
                     std_res = await self.brain.think_and_reply(final_msg, history=history)
+                    ai_elapsed = time.time() - ai_start
+                    total_elapsed = time.time() - process_start
+                    logger.info(f"[计时] user={user_id} AI思考: {ai_elapsed:.1f}s | 总耗时: {total_elapsed:.1f}s")
 
                 # E. 发送并记录时间
                 if std_res.should_reply:

core/pydantic_ai_agent_v2.py

@@ -2,15 +2,20 @@ import os
 import re
 import hashlib
 import logging
+import time
 from typing import List, Optional, Any, Dict
 from pydantic_ai import Agent, RunContext
 from pydantic_ai.models.openai import OpenAIChatModel
 from pydantic_ai.providers.openai import OpenAIProvider
 from core.schema import StandardMessage, StandardResponse
-from core.agent_tools import register_agent_tools
+from core.agent_tools import register_agent_tools, TransferSuccessException
 
 logger = logging.getLogger("cs_agent")
 
+# 日志详细程度：设置环境变量 AI_LOG_LEVEL=debug 可获得完整日志
+_LOG_FULL_PROMPT = os.getenv("AI_LOG_LEVEL", "").lower() == "debug"
+_LOG_CLIP_LIMIT = int(os.getenv("AI_LOG_CLIP", "2000"))  # 日志截断长度
+
 from core.skill_manager import skill_manager
 
 
@@ -21,6 +26,18 @@ _INTERNAL_TOOL_MARKERS = (
     "【订单详情】",
 )
 
+# 历史记录格式检测模式（AI 转述历史时容易泄露）
+_HISTORY_LEAK_PATTERNS = [
+    r'\[\d{4}-\d{2}-\d{2}[^\]]*\]\s*(客户|客服)[：:]',  # [2026-03-07 12:00:00] 客户：
+    r'\[\d{2}:\d{2}:\d{2}\]\s*(客户|客服|我)[：:]',       # [12:00:00] 客户：
+    r'(根据|查看|查询|翻看)(历史|聊天|对话)(记录|内容)',   # 根据历史记录
+    r'历史(记录|对话|消息)(显示|表明|中)',                # 历史记录显示
+    r'之前的(聊天|对话|记录)(中|里|显示)',               # 之前的聊天中
+    r'共\d+条(历史|对话)?消息',                          # 共30条历史消息
+    r'订单号[:：]\s*\d{10,}',                            # 订单号:xxxxxxxxxx
+    r'(状态|金额|数量)[:：].*(状态|金额|数量)[:：]',     # 状态:xxx 金额:xxx 连续出现
+]
+
 
 def _clip(text: str, limit: int = 1200) -> str:
     if text is None:
@@ -61,10 +78,17 @@ def _sanitize_reply_text(reply_text: str) -> str:
     text = re.sub(r'[\[\]]{2,}', '', text)
     text = text.strip()
 
+    # 检查固定标记
     if any(marker in text for marker in _INTERNAL_TOOL_MARKERS):
         logger.warning("[Brain] 拦截到工具原文泄露，降级为安全兜底回复")
         return "我在帮你看记录，稍等哈"
 
+    # 检查历史记录泄露模式（AI 转述历史内容）
+    for pattern in _HISTORY_LEAK_PATTERNS:
+        if re.search(pattern, text):
+            logger.warning(f"[Brain] 检测到历史记录泄露模式: {pattern[:30]}...")
+            return "我在帮你看记录，稍等哈"
+
     return text.strip()
 
 
@@ -187,12 +211,51 @@ class CustomerServiceBrain:
                 recent_context = "【近期对话回顾】\n" + "\n".join(lines) + "\n----------------\n"
 
             full_input = f"【当前客户ID：{msg.user_id}】\n{recent_context}现在的对话：{user_content}"
-            logger.info(
+            start_time = time.time()
-                f"[PROMPT->AI] user={msg.user_id} acc={msg.acc_id} images={len(msg.image_urls)}\n"
+            
-                f"{_clip(full_input)}"
+            # ===== 详细日志：发给 AI 的提示词 =====
-            )
+            logger.info(f"[AI提示词] user={msg.user_id} acc={msg.acc_id} images={len(msg.image_urls)}\n{full_input}")
+            if history:
+                history_preview = "\n".join([f"  {h.get('role','?')}: {str(h.get('content',''))[:50]}" for h in history[-4:]])
+                logger.info(f"[AI历史上下文] 共{len(history)}条:\n{history_preview}")
 
-            result = await self.agent.run(full_input, message_history=history)
+            # 尝试运行 AI，捕获转接成功异常以提前终止
+            try:
+                result = await self.agent.run(full_input, message_history=history)
+            except TransferSuccessException as e:
+                # 转接工具成功后立即返回，无需等待 AI 继续生成
+                elapsed = time.time() - start_time
+                logger.info(f"[Brain] 转接成功（提前终止，耗时{elapsed:.1f}s）: {e.transfer_cmd[:60]}")
+                return StandardResponse(
+                    reply_content=e.transfer_cmd,
+                    need_transfer=True,
+                    metadata={"acc_id": msg.acc_id, "acc_type": msg.acc_type}
+                )
+
+            elapsed = time.time() - start_time
+            logger.info(f"[Brain] AI处理完成，总耗时{elapsed:.1f}s")
+            
+            # ===== 详细日志：AI 的思考过程和工具调用 =====
+            try:
+                all_msgs = result.all_messages()
+                for idx, m in enumerate(all_msgs):
+                    msg_kind = getattr(m, 'kind', type(m).__name__)
+                    if hasattr(m, 'parts'):
+                        for part in m.parts:
+                            part_kind = getattr(part, 'part_kind', '')
+                            if part_kind == 'tool-call':
+                                tool_name = getattr(part, 'tool_name', '?')
+                                tool_args = getattr(part, 'args', {})
+                                logger.info(f"[AI思考] 步骤{idx+1} 调用工具: {tool_name}({tool_args})")
+                            elif part_kind == 'tool-return':
+                                content = str(getattr(part, 'content', ''))[:200]
+                                logger.info(f"[AI思考] 步骤{idx+1} 工具返回: {content}")
+                            elif part_kind == 'text':
+                                content = str(getattr(part, 'content', ''))[:150]
+                                if content.strip():
+                                    logger.info(f"[AI思考] 步骤{idx+1} 文本输出: {content}")
+            except Exception as log_err:
+                logger.debug(f"[AI思考日志] 解析失败: {log_err}")
 
             # --- 转接指令：直接从工具返回截获，不经过 AI 二次加工 ---
             transfer_cmd = ""

db/chat_log_db.py

@@ -1,10 +1,13 @@
 """
-聊天记录数据库（SQLite）
+聊天记录数据库（SQLite / MySQL）
 每条消息独立存储，按客户ID分开，支持查询和展示。
+支持 MySQL 连接池以提高性能。
 """
 
 import sqlite3
 import os
+import threading
+from queue import Queue, Empty
 from datetime import datetime
 from typing import List, Dict, Optional
 
@@ -16,6 +19,84 @@ _MYSQL_USER = os.getenv("MYSQL_USER", "root")
 _MYSQL_PASSWORD = os.getenv("MYSQL_PASSWORD", "")
 _MYSQL_DATABASE = os.getenv("MYSQL_DATABASE", "ai_cs")
 
+# ========== MySQL 连接池 ==========
+_POOL_SIZE = int(os.getenv("MYSQL_POOL_SIZE", "50"))
+_mysql_pool: Optional[Queue] = None
+_pool_lock = threading.Lock()
+
+
+def _create_mysql_conn():
+    """创建单个 MySQL 连接"""
+    import pymysql
+    return pymysql.connect(
+        host=_MYSQL_HOST,
+        port=_MYSQL_PORT,
+        user=_MYSQL_USER,
+        password=_MYSQL_PASSWORD,
+        database=_MYSQL_DATABASE,
+        charset="utf8mb4",
+        cursorclass=pymysql.cursors.DictCursor,
+        autocommit=False,
+        connect_timeout=10,
+        read_timeout=30,
+        write_timeout=30,
+    )
+
+
+def _init_mysql_pool():
+    """初始化 MySQL 连接池"""
+    global _mysql_pool
+    with _pool_lock:
+        if _mysql_pool is None:
+            _mysql_pool = Queue(maxsize=_POOL_SIZE)
+            for _ in range(_POOL_SIZE):
+                try:
+                    conn = _create_mysql_conn()
+                    _mysql_pool.put(conn)
+                except Exception:
+                    pass  # 启动时连接失败不阻塞，后续会重建
+
+
+def _get_pooled_conn(timeout: float = 5.0):
+    """从连接池获取连接"""
+    global _mysql_pool
+    if _mysql_pool is None:
+        _init_mysql_pool()
+    
+    try:
+        conn = _mysql_pool.get(timeout=timeout)
+        # 检查连接是否有效
+        try:
+            conn.ping(reconnect=True)
+        except Exception:
+            # 连接失效，创建新连接
+            try:
+                conn.close()
+            except Exception:
+                pass
+            conn = _create_mysql_conn()
+        return conn
+    except Empty:
+        # 池空了，创建新连接（不放回池）
+        return _create_mysql_conn()
+
+
+def _return_conn(conn):
+    """归还连接到池"""
+    global _mysql_pool
+    if _mysql_pool is None:
+        return
+    try:
+        if _mysql_pool.qsize() < _POOL_SIZE:
+            _mysql_pool.put_nowait(conn)
+        else:
+            conn.close()
+    except Exception:
+        try:
+            conn.close()
+        except Exception:
+            pass
+
 
 class _CompatResult:
     def __init__(self, rows=None, rowcount: int = 0, lastrowid: int = 0):
@@ -31,10 +112,11 @@ class _CompatResult:
 
 
 class _PyMySQLCompatConn:
-    """让 pymysql 连接兼容 sqlite 的 conn.execute 用法。"""
+    """让 pymysql 连接兼容 sqlite 的 conn.execute 用法，支持连接池。"""
 
-    def __init__(self, conn):
+    def __init__(self, conn, use_pool: bool = True):
         self._conn = conn
+        self._use_pool = use_pool
 
     def __enter__(self):
         return self
@@ -45,7 +127,11 @@ class _PyMySQLCompatConn:
                 self._conn.rollback()
             except Exception:
                 pass
-        self._conn.close()
+        # 归还连接到池而不是关闭
+        if self._use_pool:
+            _return_conn(self._conn)
+        else:
+            self._conn.close()
 
     def execute(self, query: str, args=None):
         cur = self._conn.cursor()
@@ -59,7 +145,10 @@ class _PyMySQLCompatConn:
         self._conn.commit()
 
     def close(self):
-        self._conn.close()
+        if self._use_pool:
+            _return_conn(self._conn)
+        else:
+            self._conn.close()
 
 def _is_mysql() -> bool:
     return _DB_TYPE in ("mysql", "mariadb")
@@ -68,20 +157,22 @@ def _sql(query: str) -> str:
     return query.replace("?", "%s") if _is_mysql() else query
 
 
-def _get_conn() -> sqlite3.Connection:
+def _get_conn(max_retries: int = 3, retry_delay: float = 0.5) -> sqlite3.Connection:
+    """获取数据库连接，MySQL 使用连接池"""
     if _is_mysql():
-        import pymysql
+        import time
-        conn = pymysql.connect(
+        last_error = None
-            host=_MYSQL_HOST,
+        for attempt in range(max_retries):
-            port=_MYSQL_PORT,
+            try:
-            user=_MYSQL_USER,
+                conn = _get_pooled_conn(timeout=5.0)
-            password=_MYSQL_PASSWORD,
+                return _PyMySQLCompatConn(conn, use_pool=True)
-            database=_MYSQL_DATABASE,
+            except Exception as e:
-            charset="utf8mb4",
+                last_error = e
-            cursorclass=pymysql.cursors.DictCursor,
+                if attempt < max_retries - 1:
-            autocommit=False,
+                    time.sleep(retry_delay * (attempt + 1))
-        )
+                    continue
-        return _PyMySQLCompatConn(conn)
+                raise
+        raise last_error
     os.makedirs(os.path.dirname(_DB_PATH), exist_ok=True)
     conn = sqlite3.connect(_DB_PATH)
     conn.row_factory = sqlite3.Row
@@ -192,8 +283,38 @@ def init_db():
 init_db()
 
 
+# ========== 重试装饰器 ==========
+
+def _retry_db_operation(func):
+    """数据库操作重试装饰器，处理连接丢失等临时错误"""
+    import functools
+    import time
+    @functools.wraps(func)
+    def wrapper(*args, **kwargs):
+        max_retries = 3
+        last_error = None
+        for attempt in range(max_retries):
+            try:
+                return func(*args, **kwargs)
+            except Exception as e:
+                err_str = str(e).lower()
+                # 判断是否为可重试的连接错误
+                is_conn_error = any(k in err_str for k in [
+                    "lost connection", "gone away", "connection reset",
+                    "can't connect", "connection refused", "2013", "2006"
+                ])
+                if is_conn_error and attempt < max_retries - 1:
+                    last_error = e
+                    time.sleep(0.5 * (attempt + 1))
+                    continue
+                raise
+        raise last_error
+    return wrapper
+
+
 # ========== 写入 ==========
 
+@_retry_db_operation
 def log_message(
     customer_id: str,
     message: str,
@@ -251,6 +372,7 @@ def get_customers(limit: int = 100) -> List[Dict]:
     return [dict(r) for r in rows]
 
 
+@_retry_db_operation
 def get_conversation(customer_id: str, limit: int = 200, acc_id: str = "") -> List[Dict]:
     """返回某客户的最近对话记录（按时间升序）"""
     # 忽略 acc_id 过滤，实现全店铺记忆
@@ -398,6 +520,7 @@ def get_latest_messages(limit: int = 20) -> List[Dict]:
 
 # ========== 订单相关 ==========
 
+@_retry_db_operation
 def upsert_order(
     customer_id: str,
     order_id: str,
@@ -431,6 +554,7 @@ def upsert_order(
         conn.commit()
 
 
+@_retry_db_operation
 def get_customer_orders(customer_id: str, limit: int = 10) -> List[Dict]:
     """查询某客户的订单记录（按时间倒序）"""
     with _get_conn() as conn:

db/customer_db.py

@@ -13,6 +13,9 @@ _MYSQL_USER = os.getenv("MYSQL_USER", "root")
 _MYSQL_PASSWORD = os.getenv("MYSQL_PASSWORD", "")
 _MYSQL_DATABASE = os.getenv("MYSQL_DATABASE", "ai_cs")
 
+# 复用 chat_log_db 的连接池
+from db.chat_log_db import _get_pooled_conn, _return_conn
+
 
 def _is_mysql() -> bool:
     return _DB_TYPE in ("mysql", "mariadb")
@@ -171,6 +174,23 @@ class CustomerProfile:
             self.image_analysis_history = []
 
 
+class _PooledMySQLConn:
+    """包装 pymysql 连接，支持连接池归还"""
+    def __init__(self, conn):
+        self._conn = conn
+    
+    def __enter__(self):
+        return self._conn
+    
+    def __exit__(self, exc_type, exc, tb):
+        if exc_type:
+            try:
+                self._conn.rollback()
+            except Exception:
+                pass
+        _return_conn(self._conn)
+
+
 class CustomerDatabase:
     """客户数据库"""
     
@@ -180,17 +200,8 @@ class CustomerDatabase:
         self._ensure_db()
 
     def _get_mysql_conn(self):
-        import pymysql
+        """从连接池获取 MySQL 连接"""
-        return pymysql.connect(
+        return _PooledMySQLConn(_get_pooled_conn(timeout=5.0))
-            host=_MYSQL_HOST,
-            port=_MYSQL_PORT,
-            user=_MYSQL_USER,
-            password=_MYSQL_PASSWORD,
-            database=_MYSQL_DATABASE,
-            charset="utf8mb4",
-            cursorclass=pymysql.cursors.DictCursor,
-            autocommit=False,
-        )
     
     def _ensure_db(self):
         if _is_mysql():
@@ -284,24 +295,41 @@ class CustomerDatabase:
         data.pop('customer_id', None)
         return CustomerProfile(customer_id=customer_id, **data)
     
-    def save_customer(self, profile: CustomerProfile):
+    def save_customer(self, profile: CustomerProfile, max_retries: int = 3):
+        """保存客户画像（带重试机制）"""
+        import time
         profile.last_update = datetime.now().isoformat()
         if _is_mysql():
-            with self._get_mysql_conn() as conn:
+            last_error = None
-                with conn.cursor() as cur:
+            for attempt in range(max_retries):
-                    cur.execute(
+                try:
-                        """
+                    with self._get_mysql_conn() as conn:
-                        REPLACE INTO customer_profiles (customer_id, profile_json, last_update)
+                        with conn.cursor() as cur:
-                        VALUES (%s, %s, %s)
+                            cur.execute(
-                        """,
+                                """
-                        (
+                                REPLACE INTO customer_profiles (customer_id, profile_json, last_update)
-                            profile.customer_id,
+                                VALUES (%s, %s, %s)
-                            json.dumps(asdict(profile), ensure_ascii=False),
+                                """,
-                            datetime.now().strftime("%Y-%m-%d %H:%M:%S"),
+                                (
-                        ),
+                                    profile.customer_id,
-                    )
+                                    json.dumps(asdict(profile), ensure_ascii=False),
-                conn.commit()
+                                    datetime.now().strftime("%Y-%m-%d %H:%M:%S"),
-            return
+                                ),
+                            )
+                        conn.commit()
+                    return
+                except Exception as e:
+                    last_error = e
+                    err_str = str(e).lower()
+                    is_conn_error = any(k in err_str for k in [
+                        "lost connection", "gone away", "connection reset",
+                        "can't connect", "connection refused", "2013", "2006"
+                    ])
+                    if is_conn_error and attempt < max_retries - 1:
+                        time.sleep(0.5 * (attempt + 1))
+                        continue
+                    raise
+            raise last_error
         customers = self._load_customers()
         customers[profile.customer_id] = asdict(profile)
         self._save_customers(customers)