feat: adaptive debounce and intent-driven quote trigger tuning
This commit is contained in:
@@ -1487,7 +1487,11 @@ class CustomerServiceAgent:
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state.image_count = len(state.pending_image_urls)
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self._sync_pending_quote_state(message.from_id, state)
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if self._is_batch_finish_signal(customer_text):
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if self._is_batch_finish_intent(
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text=customer_text,
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state=state,
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has_incoming_urls=bool(incoming_urls),
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):
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quote_res = await self._quote_pending_images(state, message)
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reply_text = quote_res.get("reply", "")
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need_transfer = bool(quote_res.get("need_transfer"))
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@@ -1509,7 +1513,11 @@ class CustomerServiceAgent:
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if text_without_urls:
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self._append_requirement(state, text_without_urls)
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self._sync_pending_quote_state(message.from_id, state)
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if self._is_batch_finish_signal(customer_text):
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if self._is_batch_finish_intent(
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text=customer_text,
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state=state,
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has_incoming_urls=False,
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):
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quote_res = await self._quote_pending_images(state, message)
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reply_text = quote_res.get("reply", "")
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need_transfer = bool(quote_res.get("need_transfer"))
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@@ -2057,23 +2065,86 @@ class CustomerServiceAgent:
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]
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return any(k in text for k in finish_keywords)
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def _is_batch_finish_intent(
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self,
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text: str,
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state: ConversationState,
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has_incoming_urls: bool,
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) -> bool:
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"""
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语义结束识别：
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- 显式口令：发完了/统一报价
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- 隐式意图：询价/砍价
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- 单图需求明确：如“这个门头上面的字做一下”可直接进入报价
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"""
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if not text:
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return False
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if self._is_batch_finish_signal(text):
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return True
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if has_incoming_urls:
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return False
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if not state.pending_image_urls:
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return False
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# 意图识别：询价/砍价通常意味着“可以报价了”
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try:
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from utils.intent_analyzer import detect_intent_embedding, detect_intent_keywords
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intent = detect_intent_embedding(text) or detect_intent_keywords(text)
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except Exception:
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intent = ""
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if intent in ("询价", "砍价"):
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return True
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msg = (text or "").strip()
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if not msg:
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return False
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# 单图场景：客户给出明确加工指令，可直接报价
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single_image_action_kw = (
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"做一下", "改一下", "处理一下", "就这张", "按这个做", "照这个做",
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"这个门头", "上面的字", "这个字", "这个图做", "能做吗",
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)
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multi_image_finish_kw = (
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"就这些", "就这几张", "按这几张", "这几张一起做", "一起做一下",
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"先按这些", "先按这几张", "直接报价", "现在报价", "看下报价",
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"先报个总价", "总价多少", "一起多少钱", "先做这几张",
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)
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hold_kw = ("还有", "再发", "先等", "稍后", "等会", "回头")
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if len(state.pending_image_urls) == 1:
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if any(k in msg for k in single_image_action_kw) and not any(k in msg for k in hold_kw):
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return True
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elif len(state.pending_image_urls) >= 2:
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if any(k in msg for k in multi_image_finish_kw) and not any(k in msg for k in hold_kw):
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return True
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return False
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def _build_collect_ack(self, count: int) -> str:
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if count <= 1:
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return "收到这张图了，你还有图就继续发；发完我再一起给你报价。"
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one_templates = [
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"这张收到啦，还有图就继续发，我一起给你看。",
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"图我看到了，后面还有就接着发，最后我一口价给你。",
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"收到这张了，你有其他图也发来，我统一帮你算。",
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]
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return random.choice(one_templates)
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templates = [
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"收到，这边先记下了（已收{n}张）。你继续发，等你发完我再一起给你打包报价。",
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"好的，当前这批先收到了（第{n}张）。还有图就继续发，发齐我一次性给你总价。",
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"没问题，已记录到第{n}张。你把需求和图片都发完，我统一给你报更合适的价格。",
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"这几张我都收到了（现在{n}张）。还有的话继续发，我一起给你报。",
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"好嘞，先看到{n}张了。你可以继续发，或者直接说“就这些”我现在就报价。",
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"收到哈（共{n}张）。你还要补图就继续发，不补的话我现在也可以直接给价。",
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]
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return random.choice(templates).format(n=count)
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def _build_collect_remind(self, count: int) -> str:
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if count <= 1:
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return "需求我记下了。你如果还有图继续发，发完回我“发完了”，我给你报价。"
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one_templates = [
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"这个要求我记住了。你还有图就继续发，不补图我就按这张给你报价。",
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"明白，这个需求我加上了。你继续发图也行，想直接报价也可以。",
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"收到，我按你这个要求做。你要是就这张，我现在就能给你报价。",
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]
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return random.choice(one_templates)
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templates = [
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"需求我记下了（当前共{n}张图）。你继续发齐，发完回我“发完了”，我一次性给你总价。",
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"好的，这条需求也加上了（现在{n}张）。等你说发完，我立刻统一报价。",
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"收到，这个要求我也记住了（共{n}张）。你发完我就给你打包价。",
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"需求我记下了（当前{n}张）。你继续补图，或者直接说“就这些”我现在报价。",
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"好，这个要求也加上了（现在{n}张）。不再补图的话我立刻给你打包价。",
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"收到（共{n}张）。你还发就继续，不发的话我现在就给总价。",
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]
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return random.choice(templates).format(n=count)
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@@ -2149,19 +2220,34 @@ class CustomerServiceAgent:
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# 单图时不要使用“分图/这批/A-B方案”措辞，避免客户误解为多图。
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if len(results) == 1:
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line = detail_lines[0].replace("图1：", "这张：")
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lines = [f"给你报下这张：{line.split('：', 1)[1]}"]
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heads = [
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"这张我看过了，先给你报下：",
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"这张可以做，价格给你报下：",
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"看了这张图，报价如下：",
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]
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lines = [f"{random.choice(heads)}{line.split('：', 1)[1]}"]
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if req_hit:
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lines.append(f"按你的需求另加{extra}元（{req_hit}）。")
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lines.append(f"这张做下来共{single_total}元，可以的话我马上安排。")
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tails = [
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f"这张做下来共{single_total}元，定了我马上开工。",
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f"合下来是{single_total}元，你点头我这边立刻安排。",
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f"总价{single_total}元，可以的话我现在就给你做。",
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]
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lines.append(random.choice(tails))
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return "\n".join(lines)
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lines = ["先给你分图报下："]
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heads = [
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"我先按这几张给你报一下：",
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"这几张我都看过了，价格给你列一下：",
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"我把每张价格先给你说清楚：",
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]
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lines = [random.choice(heads)]
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lines.extend(detail_lines)
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if req_hit:
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lines.append(f"需求加价：+{extra}元（{req_hit}）")
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option_line = f"可选：A按单张做共{single_total}元；B打包一起做{bundle_price}元（更划算）。"
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option_line = f"可选：按单张做（共{single_total}元），或打包做（{bundle_price}元，会更省一点）。"
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lines.append(option_line)
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lines.append("你定一个方案，我这边马上安排。")
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lines.append("你定一个，我这边马上开工。")
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return "\n".join(lines)
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def _prepare_batch_intake(self, state: ConversationState) -> Dict[str, Any]:
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@@ -4,6 +4,7 @@ import json
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import re
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import logging
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import random
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import secrets
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import time
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import hashlib
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from collections import deque
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@@ -88,6 +89,7 @@ class QingjianAPIClient:
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# 消息防抖：同一客户连续发消息时，等待 N 秒后合并处理
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self._DEBOUNCE_SECONDS = MESSAGE_DEBOUNCE_SECONDS if isinstance(MESSAGE_DEBOUNCE_SECONDS, int) else 8
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self._adaptive_debounce_enabled = os.getenv("ADAPTIVE_DEBOUNCE_ENABLED", "true").lower() in ("1", "true", "yes")
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self._debounce_tasks: dict = {} # customer_key -> asyncio.Task
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self._pending_msgs: dict = {} # customer_key -> list[data]
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self._image_enabled = IMAGE_MODULE_ENABLED
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@@ -436,9 +438,11 @@ class QingjianAPIClient:
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if old_task and not old_task.done():
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old_task.cancel()
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debounce_seconds = self._pick_debounce_seconds(data, msg_body)
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# 创建新的延迟处理任务
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async def _delayed(capture_key, capture_data):
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await asyncio.sleep(self._DEBOUNCE_SECONDS)
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async def _delayed(capture_key, capture_data, wait_s: float):
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await asyncio.sleep(wait_s)
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msgs = self._pending_msgs.pop(capture_key, [])
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if not msgs:
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return
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@@ -451,9 +455,88 @@ class QingjianAPIClient:
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merged_data['msg'] = merged_msg
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await self._agent_reply_serialized(merged_data)
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task = asyncio.create_task(_delayed(key, data))
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task = asyncio.create_task(_delayed(key, data, debounce_seconds))
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self._debounce_tasks[key] = task
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@staticmethod
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def _rand_between(low: float, high: float) -> float:
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if high <= low:
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return float(low)
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# 使用 secrets 增强随机性，避免固定周期导致机械感
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span = high - low
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return round(low + span * (secrets.randbelow(1000) / 1000.0), 2)
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def _guess_intent_for_debounce(self, msg: str) -> str:
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text = (msg or "").strip()
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if not text:
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return "unknown"
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if self._msg_has_image_url(text):
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return "image"
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try:
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from utils.intent_analyzer import detect_intent_keywords
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intent = detect_intent_keywords(text)
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except Exception:
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intent = ""
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if intent:
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return intent
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lower = text.lower()
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if any(k in lower for k in ["报价", "多少钱", "价格", "贵", "优惠"]):
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return "询价"
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if any(k in lower for k in ["做一下", "改一下", "需求", "门头", "上面的字", "处理"]):
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return "修改"
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if any(k in lower for k in ["在吗", "你好", "有人"]):
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return "打招呼"
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return "unknown"
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@staticmethod
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def _looks_like_requirement_text(msg: str) -> bool:
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text = (msg or "").strip().lower()
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if not text:
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return False
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req_kw = (
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"做一下", "改一下", "处理一下", "这个字", "上面的字", "门头", "去背景", "抠图",
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"换色", "调色", "清晰", "高清", "尺寸", "比例", "横版", "竖版", "排版", "改字",
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"按这个做", "照这个做", "就这张", "看看做", "弄一下",
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)
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return any(k in text for k in req_kw)
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def _pick_debounce_seconds(self, data: dict, msg: str) -> float:
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"""意图驱动防抖：不同意图不同等待区间，并引入轻微随机。"""
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base = max(1.0, float(self._DEBOUNCE_SECONDS))
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if not self._adaptive_debounce_enabled:
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return base
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intent = self._guess_intent_for_debounce(msg)
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is_req = self._looks_like_requirement_text(msg)
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has_img = self._msg_has_image_url(msg)
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# 区间策略：越明确、越短消息，等待越短；需求描述类稍长
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if intent == "打招呼":
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low, high = 1.0, min(3.0, base)
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elif intent in ("询价", "砍价"):
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low, high = 2.0, min(5.0, base)
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elif intent in ("修改", "批量"):
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low, high = max(3.0, base * 0.65), min(18.0, base + 2.0)
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elif intent == "转接":
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low, high = 1.0, 2.5
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else:
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low, high = max(2.0, base * 0.5), base
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# 发图后的需求描述，优先“多等一点”收集完整需求，减少半句回复
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if is_req and not has_img:
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low = max(low, min(10.0, base * 0.8))
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high = max(high, min(20.0, base + 4.0))
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# 短句更快，长句稍慢，避免把连续半句拆开
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text_len = len((msg or "").strip())
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if text_len <= 4:
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high = min(high, max(low + 0.2, 2.5))
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elif text_len >= 18:
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low = min(high, low + 0.6)
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wait_s = self._rand_between(low, high)
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logger.info(f"防抖等待 {wait_s}s | intent={intent} | len={text_len}")
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return wait_s
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def _msg_has_image_url(self, msg: str) -> bool:
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"""判断文本消息里是否包含图片URL（客户粘贴了图片链接，可能带前缀文字如 有吗#*#https://...）"""
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if not msg:
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