feat: adaptive debounce and intent-driven quote trigger tuning

core/pydantic_ai_agent.py

@@ -1487,7 +1487,11 @@ class CustomerServiceAgent:
                 state.image_count = len(state.pending_image_urls)
                 self._sync_pending_quote_state(message.from_id, state)
 
-                if self._is_batch_finish_signal(customer_text):
+                if self._is_batch_finish_intent(
+                    text=customer_text,
+                    state=state,
+                    has_incoming_urls=bool(incoming_urls),
+                ):
                     quote_res = await self._quote_pending_images(state, message)
                     reply_text = quote_res.get("reply", "")
                     need_transfer = bool(quote_res.get("need_transfer"))
@@ -1509,7 +1513,11 @@ class CustomerServiceAgent:
                 if text_without_urls:
                     self._append_requirement(state, text_without_urls)
                     self._sync_pending_quote_state(message.from_id, state)
-                if self._is_batch_finish_signal(customer_text):
+                if self._is_batch_finish_intent(
+                    text=customer_text,
+                    state=state,
+                    has_incoming_urls=False,
+                ):
                     quote_res = await self._quote_pending_images(state, message)
                     reply_text = quote_res.get("reply", "")
                     need_transfer = bool(quote_res.get("need_transfer"))
@@ -2057,23 +2065,86 @@ class CustomerServiceAgent:
         ]
         return any(k in text for k in finish_keywords)
 
+    def _is_batch_finish_intent(
+        self,
+        text: str,
+        state: ConversationState,
+        has_incoming_urls: bool,
+    ) -> bool:
+        """
+        语义结束识别：
+        - 显式口令：发完了/统一报价
+        - 隐式意图：询价/砍价
+        - 单图需求明确：如“这个门头上面的字做一下”可直接进入报价
+        """
+        if not text:
+            return False
+        if self._is_batch_finish_signal(text):
+            return True
+        if has_incoming_urls:
+            return False
+        if not state.pending_image_urls:
+            return False
+
+        # 意图识别：询价/砍价通常意味着“可以报价了”
+        try:
+            from utils.intent_analyzer import detect_intent_embedding, detect_intent_keywords
+            intent = detect_intent_embedding(text) or detect_intent_keywords(text)
+        except Exception:
+            intent = ""
+        if intent in ("询价", "砍价"):
+            return True
+
+        msg = (text or "").strip()
+        if not msg:
+            return False
+        # 单图场景：客户给出明确加工指令，可直接报价
+        single_image_action_kw = (
+            "做一下", "改一下", "处理一下", "就这张", "按这个做", "照这个做",
+            "这个门头", "上面的字", "这个字", "这个图做", "能做吗",
+        )
+        multi_image_finish_kw = (
+            "就这些", "就这几张", "按这几张", "这几张一起做", "一起做一下",
+            "先按这些", "先按这几张", "直接报价", "现在报价", "看下报价",
+            "先报个总价", "总价多少", "一起多少钱", "先做这几张",
+        )
+        hold_kw = ("还有", "再发", "先等", "稍后", "等会", "回头")
+        if len(state.pending_image_urls) == 1:
+            if any(k in msg for k in single_image_action_kw) and not any(k in msg for k in hold_kw):
+                return True
+        elif len(state.pending_image_urls) >= 2:
+            if any(k in msg for k in multi_image_finish_kw) and not any(k in msg for k in hold_kw):
+                return True
+
+        return False
+
     def _build_collect_ack(self, count: int) -> str:
         if count <= 1:
-            return "收到这张图了，你还有图就继续发；发完我再一起给你报价。"
+            one_templates = [
+                "这张收到啦，还有图就继续发，我一起给你看。",
+                "图我看到了，后面还有就接着发，最后我一口价给你。",
+                "收到这张了，你有其他图也发来，我统一帮你算。",
+            ]
+            return random.choice(one_templates)
         templates = [
-            "收到，这边先记下了（已收{n}张）。你继续发，等你发完我再一起给你打包报价。",
-            "好的，当前这批先收到了（第{n}张）。还有图就继续发，发齐我一次性给你总价。",
-            "没问题，已记录到第{n}张。你把需求和图片都发完，我统一给你报更合适的价格。",
+            "这几张我都收到了（现在{n}张）。还有的话继续发，我一起给你报。",
+            "好嘞，先看到{n}张了。你可以继续发，或者直接说“就这些”我现在就报价。",
+            "收到哈（共{n}张）。你还要补图就继续发，不补的话我现在也可以直接给价。",
         ]
         return random.choice(templates).format(n=count)
 
     def _build_collect_remind(self, count: int) -> str:
         if count <= 1:
-            return "需求我记下了。你如果还有图继续发，发完回我“发完了”，我给你报价。"
+            one_templates = [
+                "这个要求我记住了。你还有图就继续发，不补图我就按这张给你报价。",
+                "明白，这个需求我加上了。你继续发图也行，想直接报价也可以。",
+                "收到，我按你这个要求做。你要是就这张，我现在就能给你报价。",
+            ]
+            return random.choice(one_templates)
         templates = [
-            "需求我记下了（当前共{n}张图）。你继续发齐，发完回我“发完了”，我一次性给你总价。",
-            "好的，这条需求也加上了（现在{n}张）。等你说发完，我立刻统一报价。",
-            "收到，这个要求我也记住了（共{n}张）。你发完我就给你打包价。",
+            "需求我记下了（当前{n}张）。你继续补图，或者直接说“就这些”我现在报价。",
+            "好，这个要求也加上了（现在{n}张）。不再补图的话我立刻给你打包价。",
+            "收到（共{n}张）。你还发就继续，不发的话我现在就给总价。",
         ]
         return random.choice(templates).format(n=count)
 
@@ -2149,19 +2220,34 @@ class CustomerServiceAgent:
         # 单图时不要使用“分图/这批/A-B方案”措辞，避免客户误解为多图。
         if len(results) == 1:
             line = detail_lines[0].replace("图1：", "这张：")
-            lines = [f"给你报下这张：{line.split('：', 1)[1]}"]
+            heads = [
+                "这张我看过了，先给你报下：",
+                "这张可以做，价格给你报下：",
+                "看了这张图，报价如下：",
+            ]
+            lines = [f"{random.choice(heads)}{line.split('：', 1)[1]}"]
             if req_hit:
                 lines.append(f"按你的需求另加{extra}元（{req_hit}）。")
-            lines.append(f"这张做下来共{single_total}元，可以的话我马上安排。")
+            tails = [
+                f"这张做下来共{single_total}元，定了我马上开工。",
+                f"合下来是{single_total}元，你点头我这边立刻安排。",
+                f"总价{single_total}元，可以的话我现在就给你做。",
+            ]
+            lines.append(random.choice(tails))
             return "\n".join(lines)
 
-        lines = ["先给你分图报下："]
+        heads = [
+            "我先按这几张给你报一下：",
+            "这几张我都看过了，价格给你列一下：",
+            "我把每张价格先给你说清楚：",
+        ]
+        lines = [random.choice(heads)]
         lines.extend(detail_lines)
         if req_hit:
             lines.append(f"需求加价：+{extra}元（{req_hit}）")
-        option_line = f"可选：A按单张做共{single_total}元；B打包一起做{bundle_price}元（更划算）。"
+        option_line = f"可选：按单张做（共{single_total}元），或打包做（{bundle_price}元，会更省一点）。"
         lines.append(option_line)
-        lines.append("你定一个方案，我这边马上安排。")
+        lines.append("你定一个，我这边马上开工。")
         return "\n".join(lines)
 
     def _prepare_batch_intake(self, state: ConversationState) -> Dict[str, Any]: