feat: use assigned_to transfer command when dispatch assign succeeds

core/websocket_client.py

@@ -1307,11 +1307,45 @@ class QingjianAPIClient:
         image_data['msg_type'] = 0  # 转为文本消息，让 agent_reply 处理
         self._fire_and_forget(self._agent_reply_serialized(image_data))
 
+    async def _dispatch_assign_once(self) -> Dict[str, Any]:
+        """
+        调用新的一键派单接口：
+        GET {DISPATCH_BASE_URL}/assign
+        Header: X-API-Key
+        """
+        base_url = os.getenv("DISPATCH_BASE_URL", "http://1.12.50.92:8006").strip().rstrip("/")
+        api_key = os.getenv("DISPATCH_API_KEY", "tuhui_dispatch_key_2026").strip()
+        timeout_s = float(os.getenv("DISPATCH_TIMEOUT_SECONDS", "5"))
+        if not base_url or not api_key:
+            return {"success": False, "reason": "dispatch config missing"}
+        try:
+            import httpx
+            async with httpx.AsyncClient(timeout=timeout_s) as client:
+                resp = await client.get(
+                    f"{base_url}/assign",
+                    headers={"X-API-Key": api_key},
+                )
+            if resp.status_code != 200:
+                return {"success": False, "reason": f"http {resp.status_code}"}
+            data = resp.json() if resp.content else {}
+            ok = bool((data or {}).get("success", False))
+            return {
+                "success": ok,
+                "task_id": str((data or {}).get("task_id", "") or ""),
+                "assigned_to": str((data or {}).get("assigned_to", "") or ""),
+                "online_count": int((data or {}).get("online_count", 0) or 0),
+                "notification_sent": bool((data or {}).get("notification_sent", False)),
+                "raw": data,
+            }
+        except Exception as e:
+            return {"success": False, "reason": str(e)}
+
     async def transfer_to_human(self, data: dict, transfer_msg: str = ""):
         """
         转接人工客服。
-        1. 优先从 designer_roster 轮询派单（在线设计师）
+        1. 优先调用 dispatch 服务 GET /assign 一键派单
-        2. 无人在线或未配置时，回退到 config/transfer_groups.json
+        2. 派单失败时，回退旧版 designer_roster 派单
+        3. 无人在线或未配置时，回退到 config/transfer_groups.json
         设计师在线状态：仅在转人工时按需查询，不轮询。
         """
         if not self.websocket:
@@ -1320,18 +1354,36 @@ class QingjianAPIClient:
 
         acc_id = data.get("acc_id", "")
         group_id = None
+        assigned_to = ""
+        dispatch_res = await self._dispatch_assign_once()
+        if dispatch_res.get("success"):
+            assigned_to = str(dispatch_res.get("assigned_to", "") or "").strip()
+            logger.info(
+                f"一键派单成功 | task_id={dispatch_res.get('task_id','')} | assigned_to={assigned_to or '未知'} | online_count={dispatch_res.get('online_count',0)}"
+            )
+            metrics_emit(
+                "dispatch_assign_success",
+                acc_id=acc_id,
+                assigned_to=assigned_to,
+                online_count=dispatch_res.get("online_count", 0),
+            )
+        else:
+            logger.warning(f"一键派单失败，回退旧派单逻辑: {dispatch_res.get('reason', 'unknown')}")
+            metrics_emit("dispatch_assign_failed", acc_id=acc_id)
 
-        # 1. 转人工时按需查询设计师在线状态（调用另一台 AI 的查询服务），再派单
+        # 2. 派单失败时，回退旧版 designer_roster
-        try:
+        if not dispatch_res.get("success"):
-            from utils.designer_roster import poll_and_update_roster
+            try:
-            from db.designer_roster_db import get_transfer_group_for_shop
+                from utils.designer_roster import poll_and_update_roster
-            await poll_and_update_roster()
+                from db.designer_roster_db import get_transfer_group_for_shop
-            group_id = get_transfer_group_for_shop(acc_id)
+                await poll_and_update_roster()
-        except Exception as e:
+                group_id = get_transfer_group_for_shop(acc_id)
-            logger.debug(f"设计师派单未启用或异常: {e}")
+            except Exception as e:
+                logger.debug(f"设计师派单未启用或异常: {e}")
 
-        # 2. 无人在线时企微提醒
+        # 3. 无人在线时企微提醒（新旧两套都没拿到在线结果时）
-        if not group_id:
+        online_count = int(dispatch_res.get("online_count", 0) or 0)
+        if online_count <= 0 and not group_id:
             try:
                 from config.config import WECHAT_WEBHOOK
                 if WECHAT_WEBHOOK:
@@ -1348,13 +1400,15 @@ class QingjianAPIClient:
             except Exception as e:
                 logger.warning(f"企微提醒发送异常: {e}")
 
-        # 3. 回退到静态配置
+        # 4. 构造转接命令：有 assigned_to 用人名，否则回退分组
+        if assigned_to:
+            cmd = f"正在为你转接人工|[转移会话],{assigned_to},无原因"
+            await self.send_reply(data, cmd)
+            print(f"[{self.get_time()}] 已发送转接请求 (店铺:{acc_id or '未知'} -> 设计师:{assigned_to})")
+            return
+
         if not group_id:
             group_id = _get_transfer_group(acc_id)
-
-        # 先发一条提示语给客户
-        await self.send_reply(data, "亲，正在为您转接人工客服，请稍等~")
-
         cmd = f"话术|[转移会话],分组{group_id},无原因"
         await self.send_reply(data, cmd)
         print(f"[{self.get_time()}] 已发送转接请求 (店铺:{acc_id or '未知'} -> 分组:{group_id})")