From 823f5eac76d2b6c26666210ba745fd70cd535f0e Mon Sep 17 00:00:00 2001 From: jimi <1847930177@qq.com> Date: Thu, 12 Mar 2026 15:28:05 +0800 Subject: [PATCH] fix: transfer when customer asks for payment link --- core/pydantic_ai_agent_v2.py | 38 ++++++++++++++++++++++++++++++++---- 1 file changed, 34 insertions(+), 4 deletions(-) diff --git a/core/pydantic_ai_agent_v2.py b/core/pydantic_ai_agent_v2.py index afd0db8..b864d13 100644 --- a/core/pydantic_ai_agent_v2.py +++ b/core/pydantic_ai_agent_v2.py @@ -85,6 +85,19 @@ _IMAGE_ALREADY_SENT_HINT_KEYWORDS = ( "上面有图", ) +_PAYMENT_LINK_REQUEST_KEYWORDS = ( + "付款链接", + "支付链接", + "拍单链接", + "下单链接", + "付款吧", + "发我链接", + "发个链接", + "发下链接", + "发一下链接", + "给我链接", +) + def _clip(text: str, limit: int = 1200) -> str: if text is None: @@ -192,6 +205,15 @@ def _customer_claims_image_already_sent(current_text: str, history: Optional[Lis return any(keyword in text for keyword in _IMAGE_ALREADY_SENT_HINT_KEYWORDS) +def _requests_payment_link(current_text: str, history: Optional[List[dict]] = None) -> bool: + text = _normalize_text(current_text) + if not text: + return False + if any(keyword in text for keyword in _PAYMENT_LINK_REQUEST_KEYWORDS): + return True + return ("付款" in text or "支付" in text or "拍单" in text or "下单" in text) and "链接" in text + + class CustomerServiceBrain: """ 重构后的单一 Agent 大脑： @@ -248,16 +270,17 @@ class CustomerServiceBrain: "3. **非业务问题**：如果客户问招聘、合作、闲聊等与做图无关的话题，礼貌拒绝。\n" "4. **客户说没有参考图**：直接转人工：'好的，我这就叫设计师帮您找哈'。\n" "5. **客户问尺寸/能否打印/退款**：直接转人工：'这个设计师帮您看下哈'。\n" - "6. **转接时机（严格两步）**：必须同时满足【有图】+【客户明确或可直接判断的需求】才能转接。\n" + "6. **付款链接特判**：客户明确说'发付款链接'、'支付链接'、'拍单链接'、'下单链接'时，视为强成交信号，必须立即调用转人工工具；严禁只回复'直接下单'。\n" + "7. **转接时机（严格两步）**：除付款链接特判外，必须同时满足【有图】+【客户明确或可直接判断的需求】才能转接。\n" " 客户只发了图但没说需求 → 先问'亲亲这张是找原图还是修复哈？'\n" " 客户说了'有吗'、'能找吗'、'找图'、'找原图'、'有大图吗' → 直接按【找原图】意图处理，不要重复追问。\n" " 客户说了'修复'、'高清'、'清晰点'、'放大清晰' → 直接按【高清修复】意图处理，不要重复追问。\n" - "7. **下线安抚**：只有工具返回ERROR时才能提设计师不在。根据错误码区分：\n" + "8. **下线安抚**：只有工具返回ERROR时才能提设计师不在。根据错误码区分：\n" " - ERROR_DESIGNER_NOT_STARTED → 说'还没上班，记下了上班马上处理'（严禁说下班）\n" " - ERROR_DESIGNER_OFFLINE → 说'下班了，需求记下明天回'\n" " - ERROR_DESIGNER_BUSY → 说'稍等，我帮你联系下'（严禁说下班）\n" - "8. 正在转接中：如果系统提示已在转接，回：'已经在帮你催了哈，稍等下！'。\n" - "9. **每次转接必须调用工具**：不要猜测，每次都重新调用。\n\n" + "9. 正在转接中：如果系统提示已在转接，回：'已经在帮你催了哈，稍等下！'。\n" + "10. **每次转接必须调用工具**：不要猜测，每次都重新调用。\n\n" "【情绪识别与应急转人工】\n" "当客户出现以下信号时，立即调用转人工工具，不要继续机械回复：\n" @@ -296,6 +319,13 @@ class CustomerServiceBrain: try: user_content = msg.content or "" + if _requests_payment_link(user_content, history): + user_content = ( + "【系统通知：客户正在明确索要付款/支付链接，这是强成交信号。" + "不要只回复'直接下单'或'平台拍单'，必须立即调用转人工工具转接设计师跟进付款。】\n" + f"{user_content}" + ) + # 客户已发图：告知 AI 图已收到，引导问需求，但不要直接转接 has_image_message = bool(msg.image_urls) or msg.msg_type == 1 if not has_image_message and _customer_claims_image_already_sent(user_content, history):