fix: transfer on delivery handoff requests

core/pydantic_ai_agent_v2.py

@@ -113,6 +113,19 @@ _FILE_HANDOFF_TRANSFER_KEYWORDS = (
     "文件发你了",
 )
 
+_DELIVERY_HANDOFF_HINT_KEYWORDS = (
+    "发给我吧原图",
+    "原图发给我",
+    "把原图发给我",
+    "发我吧原图",
+    "把文件发给我",
+    "把成品发给我",
+    "做好了发给我",
+    "做好了直接发我",
+    "做完了发给我",
+    "发过来吧",
+)
+
 _DESIGNER_SCHEDULE_QUESTION_KEYWORDS = (
     "几点上班",
     "什么时候上班",
@@ -287,17 +300,43 @@ def _requests_payment_link(current_text: str, history: Optional[List[dict]] = No
     return ("付款" in text or "支付" in text or "拍单" in text or "下单" in text) and "链接" in text
 
 
+def _history_has_transfer_or_order(history: Optional[List[dict]] = None) -> bool:
+    for item in history or []:
+        content = str(item.get("content") or "")
+        if not content:
+            continue
+        if "[转移会话]" in content or "设计师上线了" in content:
+            return True
+        if "[系统订单信息]" in content or "订单状态:" in content or "订单号:" in content:
+            return True
+    return False
+
+
 def _requests_file_handoff_transfer(current_text: str, history: Optional[List[dict]] = None) -> bool:
     text = _normalize_text(current_text)
     if not text:
         return False
     if any(keyword in text for keyword in _FILE_HANDOFF_TRANSFER_KEYWORDS):
         return True
+    if any(keyword in text for keyword in _DELIVERY_HANDOFF_HINT_KEYWORDS):
+        return True
 
     has_file_signal = "文件" in text or "源文件" in text
     has_delivery_signal = any(token in text for token in ("发了", "发送了", "发过去", "发你", "给你发"))
     has_receipt_signal = any(token in text for token in ("看到了吗", "收到了吗", "收到没", "看见了吗", "收到吗"))
-    return has_file_signal and (has_delivery_signal or has_receipt_signal)
+    if has_file_signal and (has_delivery_signal or has_receipt_signal):
+        return True
+
+    if _history_has_transfer_or_order(history):
+        has_asset_signal = any(token in text for token in ("原图", "源文件", "文件", "成品", "图", "图片"))
+        has_send_request = any(
+            token in text
+            for token in ("发给我", "发我", "发过来", "给我吧", "给我发", "直接发", "传给我", "传过来")
+        )
+        if has_asset_signal and has_send_request:
+            return True
+
+    return False
 
 
 def _asks_designer_schedule(current_text: str, history: Optional[List[dict]] = None) -> bool:
@@ -372,7 +411,7 @@ class CustomerServiceBrain:
             "   客户只发了图但没说需求 → 先问'亲亲这张是找原图还是修复哈？'\n"
             "   客户说了'有吗'、'能找吗'、'找图'、'找原图'、'有大图吗' → 直接按【找原图】意图处理，不要重复追问。\n"
             "   客户说了'修复'、'高清'、'清晰点'、'放大清晰' → 直接按【高清修复】意图处理，不要重复追问。\n"
-            "   客户说'文件发过去了'、'发送文件了看到了吗'、'源文件发你了'这类文件交接话术 → 视为设计师成品/文件交接场景，必须立即调用转人工工具，不要再问客户发图或问需求。\n"
+            "   客户说'文件发过去了'、'发送文件了看到了吗'、'源文件发你了'、'发给我吧原图'、'做好了直接发我'这类交付话术 → 视为设计师成品/文件交接场景，必须立即调用转人工工具，不要再问客户发图或问需求。\n"
             "9. **下线安抚**：只有工具返回ERROR时才能提设计师不在。根据错误码区分：\n"
             "   - ERROR_DESIGNER_NOT_STARTED → 说'还没上班，记下了上班马上处理'（严禁说下班）\n"
             "   - ERROR_DESIGNER_OFFLINE → 说'下班了，需求记下明天回'\n"
@@ -426,9 +465,9 @@ class CustomerServiceBrain:
             elif _requests_file_handoff_transfer(user_content, history):
                 logger.info(f"[Brain] 已识别为文件交接转接意图: user={msg.user_id}")
                 user_content = (
-                    "【系统通知：客户现在是在说文件已经发过去了、让你确认有没有看到。"
+                    "【系统通知：客户现在是在说文件/原图/成品的交接，或者让你把做好的内容直接发过去。"
-                    "这通常代表设计师已经做完或正在交接成品文件。"
+                    "这通常代表设计师已经做完，客户现在是在催交付或确认文件收发。"
-                    "不要让客户重发图，不要继续问需求，必须立即调用转人工工具转接设计师跟进文件交接。】\n"
+                    "不要让客户重发图，不要继续问需求，必须立即调用转人工工具转接设计师跟进交付。】\n"
                     f"{user_content}"
                 )
             elif _asks_designer_schedule(user_content, history):