feat: expand colloquial reply sets and support cross-image quote intent

core/websocket_client.py

@@ -522,9 +522,10 @@ class QingjianAPIClient:
             low, high = max(2.0, base * 0.5), base
 
         # 发图后的需求描述，优先“多等一点”收集完整需求，减少半句回复
+        # 约束到 12-14s，避免等待过长。
         if is_req and not has_img:
-            low = max(low, min(10.0, base * 0.8))
-            high = max(high, min(20.0, base + 4.0))
+            low = max(low, 12.0)
+            high = min(14.0, max(high, 12.6))
 
         # 短句更快，长句稍慢，避免把连续半句拆开
         text_len = len((msg or "").strip())
@@ -1460,6 +1461,8 @@ class QingjianAPIClient:
             print(f"[{self.get_time()}] 错误: 未连接到服务器")
             return
 
+        reply_content = self._colloquialize_outbound_reply(reply_content)
+
         # 同一客户外发限流：N 秒内最多 1 条
         try:
             from config.config import OUTBOUND_PER_CUSTOMER_COOLDOWN_SECONDS
@@ -1499,6 +1502,50 @@ class QingjianAPIClient:
         self._log_outbound_once(original_msg, str(reply_content))
         await self.send_message(reply)
 
+    def _colloquialize_outbound_reply(self, text: Any) -> Any:
+        """统一外发口语化处理，避免机械话术。"""
+        if not isinstance(text, str):
+            return text
+        raw = text.strip()
+        if not raw:
+            return text
+        # 控制指令/转接命令不得改写
+        if raw.startswith("话术|") or "[转移会话]" in raw:
+            return text
+        # 纯链接不改
+        if re.fullmatch(r"https?://\S+", raw):
+            return text
+
+        out = raw
+        replacements = {
+            "我这边": "我这边",
+            "请您": "你",
+            "您好": "你好",
+            "稍后": "一会儿",
+            "可以的话": "可以的话",
+            "请稍等": "稍等哈",
+            "先不乱报价": "先不急着给你乱报",
+            "建议转人工评估更稳": "建议转人工看会更稳",
+            "统一报价": "一起报价",
+            "马上安排": "马上给你安排",
+            "确认我就安排": "你点头我就开做",
+            "收到，我看看哈": "收到，我先看下",
+            "收到，我找找刚才那几张": "收到，我把刚才那几张一起看下",
+            "这组图我这边暂时识别不稳定": "这组图我这边识别得不太稳",
+            "这组图我这边暂时识别异常": "这组图我这边刚才识别有点异常",
+            "你可以换一张更清晰的，我再给你准报价。": "你换张更清晰的发我，我再给你报准点。",
+            "你可以换清晰图再发我。": "你换张清晰点的再发我哈。",
+            "你可以稍后再发我。": "你晚点再发我也行。",
+            "收到付款，我马上安排处理，有需要第一时间联系您": "收到付款啦，我马上安排处理，有进展第一时间告诉你",
+            "亲，正在为您转接人工客服，请稍等~": "我这就给你转人工，稍等哈~",
+        }
+        for k, v in replacements.items():
+            out = out.replace(k, v)
+
+        # 收尾语气柔化
+        out = out.replace("。", "。")
+        return out
+
     async def send_text(self, cy_id, acc_type, content):
         """
         主动发送文本消息