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This commit is contained in:
jimi
2026-03-06 14:25:10 +08:00
parent afb2b78c15
commit f06bfb1fa0
6 changed files with 289 additions and 145 deletions
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50
core/orchestrator.py
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@@ -15,9 +15,18 @@ logger = logging.getLogger("cs_agent")
# 配置常量
MSG_DEDUP_CAPACITY = 200 # 消息 ID 去重缓存容量
TRANSFER_COOLDOWN_SEC = 60 # 转接冷却时间（秒）
TRANSFER_COOLDOWN_SEC = 120 # 转接冷却时间（秒）—— 转接后2分钟内不再调用AI
DEBOUNCE_SECONDS = 2.0 # 消息防抖延迟（秒）
# 转接后安抚话术池（轮换使用，避免复读）
_TRANSFER_CALM_REPLIES = [
"我在帮你催了哈，稍等下",
"已经转了哈，马上就来",
"收到，设计师在赶来了哈",
"好的亲，稍等一下哈",
"在催了在催了，马上哈",
]
class SystemOrchestrator:
"""
全系统总编排：具备转接冷却、防抖合并、多消息去重、以及精准日志。
@@ -30,8 +39,9 @@ class SystemOrchestrator:
# 1. 消息 ID 去重
self._processed_msg_ids = deque(maxlen=MSG_DEDUP_CAPACITY)
# 2. 转接冷却存储 (customer_id -> last_transfer_time)
# 2. 转接冷却存储 (session_key -> last_transfer_time)
self._last_transfer_time: Dict[str, float] = {}
self._transfer_calm_idx: Dict[str, int] = {} # 安抚话术轮换索引
# 3. 防抖配置
self._debounce_seconds = DEBOUNCE_SECONDS
@@ -68,12 +78,13 @@ class SystemOrchestrator:
# 店铺隔离：同一客户在不同店铺的对话独立处理
session_key = f"{user_id}@{std_msg.acc_id}"
# 订单消息 / 纯金额通知：静默入库，不触发 AI 回复
# 订单消息 / 纯金额通知 / SKU信息：静默入库，不触发 AI 回复
msg_text = std_msg.content or ""
is_order = "[系统订单信息]" in msg_text
is_price_only = bool(re.match(r'^[\s\n]*金?额?[:：]?\s*[\d.]+\s*元', msg_text.strip()))
is_sku_only = bool(re.match(r'^[\s\n]*(备注[:：]|数量[:：]|款式[:：])', msg_text.strip()))
if is_order or is_price_only or is_sku_only:
is_sku_only = bool(re.match(r'^[\s\n]*(备注[:：]|数量[:：]|款式[:：]|定制[:：])', msg_text.strip()))
is_sku_amount = bool(re.match(r'^[\s\n]*金额[:：]\s*[\d.]+元\s*●', msg_text.strip()))
if is_order or is_price_only or is_sku_only or is_sku_amount:
await self._handle_order_packet(platform, std_msg)
logger.info(f"[订单消息] user={user_id} acc={std_msg.acc_id} 已入库更新状态")
await repo.save_chat(platform, user_id, msg_text, "in", acc_id=std_msg.acc_id)
@@ -222,22 +233,25 @@ class SystemOrchestrator:
if all_image_urls:
asyncio.create_task(self._analyze_images_background(session_key, all_image_urls))
# C. 冷却检查：如果转接冷却期内发过转接，告诉大脑"已处于转接中"
is_in_cooldown = (time.time() - self._last_transfer_time.get(session_key, 0)) < TRANSFER_COOLDOWN_SEC
# D. 思考
history = await repo.get_chat_history(user_id, limit=10, acc_id=acc_id)
if history and history[-1].get('content') == db_content: history = history[:-1]
# C. 冷却检查：转接成功后冷却期内，直接回安抚话术，不调AI
last_transfer = self._last_transfer_time.get(session_key, 0)
cooldown_elapsed = time.time() - last_transfer
is_in_cooldown = cooldown_elapsed < TRANSFER_COOLDOWN_SEC
# 冷却期内：禁止再发转接指令，避免反复转接
if is_in_cooldown:
final_msg.content = (
"【系统：设计师已收到转接通知正在赶来，严禁再次调用转人工工具！"
"客户再问就回'设计师正在看了哈，稍等一下'，换着说不要重复】\n"
+ final_msg.content
idx = self._transfer_calm_idx.get(session_key, 0)
calm_reply = _TRANSFER_CALM_REPLIES[idx % len(_TRANSFER_CALM_REPLIES)]
self._transfer_calm_idx[session_key] = idx + 1
logger.info(f"[Orchestrator] 转接冷却中({cooldown_elapsed:.0f}s)，直接安抚: {calm_reply}")
std_res = StandardResponse(
reply_content=calm_reply,
metadata={"acc_id": acc_id, "acc_type": acc_type}
)
std_res = await self.brain.think_and_reply(final_msg, history=history)
else:
# D. 正常流程：调用AI思考
history = await repo.get_chat_history(user_id, limit=10, acc_id=acc_id)
if history and history[-1].get('content') == db_content: history = history[:-1]
std_res = await self.brain.think_and_reply(final_msg, history=history)
# E. 发送并记录时间
if std_res.should_reply: