import os
import re
import time


def normalize_reply_semantic_key(text: str) -> str:
    s = (text or "").strip().lower()
    if not s:
        return ""
    for w in ("哈", "呀", "哦", "呢", "啦", "咯", "亲"):
        s = s.replace(w, "")
    s = re.sub(r"[，。！？、,.!?:：；\s~\-—_]+", "", s)
    return s[:200]


def classify_outbound_reply(text: str) -> str:
    s = (text or "").strip()
    if not s:
        return "empty"
    if any(k in s for k in ("报价", "总价", "多少钱", "多少", "马上给你报价", "先给你报")):
        return "quote"
    if any(k in s for k in ("继续发图", "发完", "发图", "把图发", "先看图")):
        return "collect"
    if any(k in s for k in ("在吗", "你好", "在的", "在呢")):
        return "greeting"
    if any(k in s for k in ("转人工", "转接", "转给")):
        return "transfer"
    if any(k in s for k in ("稍等", "我先看", "看一下", "看下")):
        return "ack"
    return "general"


def template_family(reply: str) -> str:
    s = (reply or "").strip()
    if not s:
        return ""
    if "需求我记上了" in s and "继续发图" in s:
        return "collect_remind"
    if ("这批图过一遍" in s or "收齐了" in s or "收好了" in s) and ("总价" in s or "报价" in s):
        return "quote_defer"
    if "图片收到了" in s and "继续发" in s:
        return "collect_ack"
    if "好嘞，你稍等下，我这边看一下" in s:
        return "fallback_ack"
    return ""


def outbound_arbiter(client, original_msg: dict, reply_content: str, trace_id: str) -> tuple[bool, str]:
    """
    统一出站裁决层：
    1) 语义去重（相同语义短窗口不重复）；
    2) 同类回复节流（同类话术短窗口不重复）。
    """
    key = f"{original_msg.get('acc_id', '')}:{original_msg.get('from_id', '')}"
    now_mono = time.monotonic()
    sem_key = normalize_reply_semantic_key(reply_content)
    reply_class = classify_outbound_reply(reply_content)
    try:
        sem_window = max(30, int(os.getenv("AI_OUTBOUND_SEMANTIC_DEDUPE_SECONDS", "180")))
    except Exception:
        sem_window = 180
    try:
        class_window = max(20, int(os.getenv("AI_OUTBOUND_CLASS_DEDUPE_SECONDS", "90")))
    except Exception:
        class_window = 90
    try:
        template_window = max(120, int(os.getenv("AI_OUTBOUND_TEMPLATE_FATIGUE_SECONDS", "600")))
    except Exception:
        template_window = 600

    sem_bucket = client._outbound_semantic_seen.setdefault(key, {})
    cls_bucket = client._outbound_class_seen.setdefault(key, {})
    tpl_bucket = client._outbound_template_seen.setdefault(key, {})
    client._prune_seen(sem_bucket, now_mono, ttl_sec=max(sem_window * 2, 240))
    client._prune_seen(cls_bucket, now_mono, ttl_sec=max(class_window * 2, 180))
    client._prune_seen(tpl_bucket, now_mono, ttl_sec=max(template_window * 2, 1200))

    if sem_key and (now_mono - sem_bucket.get(sem_key, 0.0)) < sem_window:
        client._activity_log(
            "outbound_arbiter_block",
            trace_id=trace_id,
            acc_id=original_msg.get("acc_id", ""),
            customer_id=original_msg.get("from_id", ""),
            reason="semantic_duplicate",
            semantic_key=sem_key[:80],
            reply_class=reply_class,
            msg=reply_content,
        )
        return False, "semantic_duplicate"

    family = template_family(reply_content)
    if family and (now_mono - tpl_bucket.get(family, 0.0)) < template_window:
        client._activity_log(
            "outbound_arbiter_block",
            trace_id=trace_id,
            acc_id=original_msg.get("acc_id", ""),
            customer_id=original_msg.get("from_id", ""),
            reason="template_fatigue",
            template_family=family,
            msg=reply_content,
        )
        return False, "template_fatigue"

    if reply_class in {"quote", "collect", "ack"} and (now_mono - cls_bucket.get(reply_class, 0.0)) < class_window:
        client._activity_log(
            "outbound_arbiter_block",
            trace_id=trace_id,
            acc_id=original_msg.get("acc_id", ""),
            customer_id=original_msg.get("from_id", ""),
            reason="class_duplicate",
            reply_class=reply_class,
            msg=reply_content,
        )
        return False, "class_duplicate"

    if sem_key:
        sem_bucket[sem_key] = now_mono
    cls_bucket[reply_class] = now_mono
    if family:
        tpl_bucket[family] = now_mono
    client._activity_log(
        "outbound_arbiter_pass",
        trace_id=trace_id,
        acc_id=original_msg.get("acc_id", ""),
        customer_id=original_msg.get("from_id", ""),
        reply_class=reply_class,
        template_family=family,
        semantic_key=sem_key[:80] if sem_key else "",
    )
    return True, "pass"