65 lines
2.2 KiB
Python
65 lines
2.2 KiB
Python
from __future__ import annotations
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import asyncio
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import logging
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from typing import TYPE_CHECKING, Optional
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from core.post_ops import record_deal_success
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from core.order_helpers import parse_order_info
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logger = logging.getLogger("cs_agent")
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if TYPE_CHECKING:
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from core.pydantic_ai_agent import AgentResponse, ConversationState, CustomerMessage, CustomerServiceAgent
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async def handle_order_notification(
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agent: "CustomerServiceAgent",
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*,
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message: "CustomerMessage",
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state: "ConversationState",
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) -> Optional["AgentResponse"]:
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"""Handle system order notifications before normal AI dialogue."""
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from core.pydantic_ai_agent import AgentResponse
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if "系统订单信息" not in message.msg and "订单状态" not in message.msg:
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return None
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_, order_block = agent._split_customer_text(message.msg)
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customer_text, _ = agent._split_customer_text(message.msg)
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order = parse_order_info(order_block or message.msg)
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pay_status = order.get("pay_status", "")
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order_status = order.get("order_status", "")
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paid_keywords = ["等待发货", "已付款", "付款成功", "买家已付款"]
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is_paid = any(kw in pay_status or kw in order_status for kw in paid_keywords)
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if is_paid:
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asyncio.create_task(agent._check_order_amount(message.from_id, order, message.acc_id))
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asyncio.create_task(
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record_deal_success(
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customer_id=message.from_id,
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customer_name=message.from_name,
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acc_id=message.acc_id,
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platform=message.acc_type,
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order=order,
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state=state,
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)
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)
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try:
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from core.workflow import workflow
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asyncio.create_task(
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workflow.trigger_processing_on_payment(
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customer_id=message.from_id,
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acc_id=message.acc_id,
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acc_type=message.acc_type,
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)
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)
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except Exception as e:
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logger.exception("[Agent] 触发作图失败: %s", e)
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elif not customer_text:
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logger.info("[Agent] 订单通知静默（%s），跳过回复", pay_status or order_status)
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return AgentResponse(reply="", should_reply=False, need_transfer=False)
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return None
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