feat: integrate quality-gated draw flow with online dispatch transfer

qingjian_cs/app/transfer_flow.py

@@ -0,0 +1,91 @@
+from __future__ import annotations
+
+import os
+import asyncio
+from typing import Any
+import requests
+
+from .observability import activity_event
+
+DEFAULT_TRANSFER_GROUP = os.getenv("TRANSFER_GROUP_ID", "20252916034").strip() or "20252916034"
+DEFAULT_TRANSFER_ASSIGNEE = os.getenv("TRANSFER_ASSIGNED_TO", "").strip()
+DISPATCH_BASE_URL = os.getenv("DISPATCH_BASE_URL", "http://1.12.50.92:8006").strip().rstrip("/")
+DISPATCH_API_KEY = os.getenv("DISPATCH_API_KEY", "tuhui_dispatch_key_2026").strip()
+DISPATCH_TIMEOUT_SECONDS = float(os.getenv("DISPATCH_TIMEOUT_SECONDS", "5"))
+
+
+def _dispatch_assign_once() -> dict[str, Any]:
+    if not DISPATCH_BASE_URL or not DISPATCH_API_KEY:
+        return {"success": False, "reason": "dispatch_config_missing"}
+    try:
+        resp = requests.get(
+            f"{DISPATCH_BASE_URL}/assign",
+            headers={"X-API-Key": DISPATCH_API_KEY},
+            timeout=DISPATCH_TIMEOUT_SECONDS,
+        )
+        if resp.status_code != 200:
+            return {"success": False, "reason": f"http_{resp.status_code}"}
+        data = resp.json() if resp.text else {}
+        return {
+            "success": bool(data.get("success", False)),
+            "task_id": str(data.get("task_id", "") or ""),
+            "assigned_to": str(data.get("assigned_to", "") or ""),
+            "online_count": int(data.get("online_count", 0) or 0),
+            "raw": data,
+        }
+    except Exception as e:
+        return {"success": False, "reason": str(e)}
+
+
+async def transfer_to_human_flow(client, data: dict[str, Any], transfer_msg: str = "", trace_id: str = "-") -> tuple[bool, str]:
+    """
+    真实转人工：发送千牛转接命令，不走AI文本压缩逻辑。
+    """
+    if not client.websocket:
+        return False, "websocket_not_connected"
+
+    acc_id = str(data.get("acc_id", "") or "")
+    from_id = str(data.get("from_id", "") or "")
+    from_name = str(data.get("from_name", from_id) or from_id)
+    acc_type = str(data.get("acc_type", "AliWorkbench") or "AliWorkbench")
+
+    dispatch_res = await asyncio.to_thread(_dispatch_assign_once)
+    assignee = str(dispatch_res.get("assigned_to", "") or "").strip() or DEFAULT_TRANSFER_ASSIGNEE
+    activity_event(
+        client.logger,
+        "dispatch_assign",
+        trace_id=trace_id,
+        customer_id=from_id or "-",
+        success=bool(dispatch_res.get("success")),
+        assigned_to=assignee,
+        online_count=int(dispatch_res.get("online_count", 0) or 0),
+        reason=str(dispatch_res.get("reason", "") or ""),
+    )
+    if assignee:
+        cmd = f"正在为你转接人工|[转移会话],{assignee},无原因"
+        target = assignee
+    else:
+        cmd = f"话术|[转移会话],分组{DEFAULT_TRANSFER_GROUP},无原因"
+        target = f"分组{DEFAULT_TRANSFER_GROUP}"
+
+    msg = {
+        "msg_id": "",
+        "acc_id": acc_id,
+        "msg": cmd,
+        "from_id": from_id,
+        "from_name": from_name,
+        "cy_id": from_id,
+        "acc_type": acc_type,
+        "msg_type": 0,
+        "cy_name": from_name,
+    }
+    await client.send_message(msg)
+    activity_event(
+        client.logger,
+        "transfer_command_sent",
+        trace_id=trace_id,
+        customer_id=from_id or "-",
+        target=target,
+        transfer_msg=(transfer_msg or ""),
+    )
+    return True, target