refactor: remove hardcoded routing rules and centralize AI master rules

qingjian_cs/app/agents.py

@@ -115,7 +115,9 @@ class RouterAgent(_AgentRuntime):
     def __init__(self) -> None:
         super().__init__(
             "RouterAgent",
-            "你是客服路由Agent。只输出路由，不回复客户。必须先调用工具读取意图/风险/订单后再路由。",
+            rules_prompt()
+            + "\n你是路由Agent。只输出路由 pre_sales/quote/after_sales/risk，不直接回复客户。"
+            + " 你必须基于上下文语义路由，禁止关键词硬匹配。",
         )
 
     async def route(self, context: dict[str, Any]) -> tuple[str, str]:
@@ -132,7 +134,7 @@ class QuoteAgent(_AgentRuntime):
     def __init__(self) -> None:
         super().__init__(
             "QuoteAgent",
-            rules_prompt() + "\n你是报价专家Agent。必须结合图片数量、尺寸和订单状态给出报价动作。",
+            rules_prompt() + "\n你是报价Agent。负责收图、报价触发、报价回复和报价阶段状态更新。",
         )
 
     async def decide(self, context: dict[str, Any]) -> Decision:
@@ -144,7 +146,7 @@ class AfterSalesAgent(_AgentRuntime):
     def __init__(self) -> None:
         super().__init__(
             "AfterSalesAgent",
-            rules_prompt() + "\n你是售后专家Agent。优先维护售后状态并给出下一步动作。",
+            rules_prompt() + "\n你是售后Agent。负责退款/重发/不满意等售后处理与状态推进。",
         )
 
     async def decide(self, context: dict[str, Any]) -> Decision:
@@ -156,7 +158,7 @@ class RiskAgent(_AgentRuntime):
     def __init__(self) -> None:
         super().__init__(
             "RiskAgent",
-            "你是风控Agent。遇到地图政治/黄暴/外联高风险优先给 transfer 或拒绝性 reply。",
+            rules_prompt() + "\n你是风控Agent。专注风险识别与风险动作决策。",
         )
 
     async def decide(self, context: dict[str, Any]) -> Decision:
@@ -168,7 +170,7 @@ class PreSalesAgent(_AgentRuntime):
     def __init__(self) -> None:
         super().__init__(
             "PreSalesAgent",
-            rules_prompt() + "\n你是售前专家Agent。处理打招呼、询价前引导、收图承接。",
+            rules_prompt() + "\n你是售前Agent。处理咨询承接、收图、澄清需求与转报价前动作。",
         )
 
     async def decide(self, context: dict[str, Any]) -> Decision: