refactor: remove hardcoded routing rules and centralize AI master rules

qingjian_cs/app/orchestrator.py

@@ -3,15 +3,7 @@ from __future__ import annotations
 from typing import Any
 
 from .agents import AfterSalesAgent, PreSalesAgent, QuoteAgent, RiskAgent, RouterAgent
-from .config import FAST_ROUTE_ENABLED
 from .models import Decision
-from .rules import (
-    detect_intent,
-    detect_order_status,
-    has_map_or_political_risk,
-    has_porn_risk,
-    requests_external_contact,
-)
 from .state_machine import evolve_after_sales_state, migrate_state_schema
 from .store import ConversationStore
 
@@ -31,8 +23,9 @@ class Orchestrator:
         prev_state = migrate_state_schema(session.get("state", {}))
         prev_route = session.get("route", "pre_sales")
 
-        intent = detect_intent(str(context.get("msg", "") or ""))
-        order_status = detect_order_status(str(context.get("goods_order", "") or ""))
+        # 统一改为语义决策：不走关键词意图/订单硬判定。
+        intent = "unknown"
+        order_status = "unknown"
 
         merged_ctx = {
             **context,
@@ -42,43 +35,7 @@ class Orchestrator:
             "order_status": order_status,
         }
 
-        msg = str(context.get("msg", "") or "")
-        goods_name = str(context.get("goods_name", "") or "")
-        risk_hit = has_map_or_political_risk(msg, goods_name) or has_porn_risk(msg) or requests_external_contact(msg)
-
-        # 命中硬风控才调用 RiskAgent，避免每条消息都先走一轮模型。
-        if risk_hit:
-            risk_decision = await self.risk.decide(merged_ctx)
-            route = "risk"
-            new_state = evolve_after_sales_state(
-                {**prev_state, **(risk_decision.state_patch or {})},
-                route=route,
-                action=risk_decision.action,
-                intent=intent,
-                order_status=order_status,
-                msg=str(context.get("msg", "") or ""),
-            )
-            self.store.upsert_session(customer_key, context.get("acc_id", ""), context.get("customer_id", ""), route, new_state)
-            self.store.append_event(customer_key, "decision", {"route": route, "action": risk_decision.action, "reason": risk_decision.reason})
-            return route, risk_decision, new_state
-
-        route = ""
-        route_reason = ""
-        if FAST_ROUTE_ENABLED:
-            pending_images = int(context.get("pending_images", 0) or 0)
-            auto_quote_trigger = bool(context.get("auto_quote_trigger", False))
-            if intent in {"pricing", "finish_or_quote_trigger"} and (pending_images > 0 or auto_quote_trigger):
-                route = "quote"
-                route_reason = "fast_route_quote_with_pending_images"
-            elif order_status == "refund":
-                route = "after_sales"
-                route_reason = "fast_route_refund"
-            elif intent in {"image", "greeting", "nonsense", "pricing", "finish_or_quote_trigger", "unknown"}:
-                route = "pre_sales"
-                route_reason = "fast_route_common_presales"
-
-        if not route:
-            route, route_reason = await self.router.route(merged_ctx)
+        route, route_reason = await self.router.route(merged_ctx)
 
         if route == "quote":
             decision = await self.quote.decide(merged_ctx)