from __future__ import annotations from typing import Any from .agents import AfterSalesAgent, PreSalesAgent, QuoteAgent, RiskAgent, RouterAgent from .models import Decision from .state_machine import evolve_after_sales_state, migrate_state_schema from .store import ConversationStore class Orchestrator: def __init__(self) -> None: self.router = RouterAgent() self.pre_sales = PreSalesAgent() self.quote = QuoteAgent() self.after_sales = AfterSalesAgent() self.risk = RiskAgent() self.store = ConversationStore() async def decide(self, context: dict[str, Any]) -> tuple[str, Decision, dict[str, Any]]: customer_key = context["customer_key"] session = self.store.get_session(customer_key) prev_state = migrate_state_schema(session.get("state", {})) prev_route = session.get("route", "pre_sales") # 统一改为语义决策:不走关键词意图/订单硬判定。 intent = "unknown" order_status = "unknown" merged_ctx = { **context, "session_state": prev_state, "previous_route": prev_route, "intent": intent, "order_status": order_status, } route, route_reason = await self.router.route(merged_ctx) if route == "quote": decision = await self.quote.decide(merged_ctx) elif route == "after_sales": decision = await self.after_sales.decide(merged_ctx) elif route == "risk": decision = await self.risk.decide(merged_ctx) else: decision = await self.pre_sales.decide(merged_ctx) merged_state = {**prev_state, **(decision.state_patch or {})} new_state = evolve_after_sales_state( merged_state, route=route, action=decision.action, intent=intent, order_status=order_status, msg=str(context.get("msg", "") or ""), ) self.store.upsert_session(customer_key, context.get("acc_id", ""), context.get("customer_id", ""), route, new_state) self.store.append_event( customer_key, "decision", { "route": route, "route_reason": route_reason, "action": decision.action, "reason": decision.reason, "after_sales_stage": new_state.get("after_sales_stage", "new"), }, ) return route, decision, new_state