jimi
a842f1861f
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70 lines
2.2 KiB
Python
70 lines
2.2 KiB
Python
from __future__ import annotations
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from typing import Any
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AFTER_SALES_STAGES = {
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"new",
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"waiting_material",
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"quoted",
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"processing",
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"waiting_feedback",
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"done",
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"refunding",
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"transferred",
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}
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def migrate_state_schema(state: dict[str, Any] | None) -> dict[str, Any]:
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src = dict(state or {})
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# 兼容旧字段
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if "after_sales_stage" not in src:
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old = src.get("aftersales_stage") or src.get("status") or "new"
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src["after_sales_stage"] = str(old)
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if src.get("after_sales_stage") not in AFTER_SALES_STAGES:
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src["after_sales_stage"] = "new"
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if "quote_count" not in src:
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src["quote_count"] = int(src.get("quotes", 0) or 0)
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if "image_count" not in src:
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src["image_count"] = int(src.get("images", 0) or 0)
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if "last_intent" not in src:
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src["last_intent"] = str(src.get("intent", "unknown") or "unknown")
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if "version" not in src:
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src["version"] = 2
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return src
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def evolve_after_sales_state(prev_state: dict[str, Any], *, route: str, action: str, intent: str, order_status: str, msg: str) -> dict[str, Any]:
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s = migrate_state_schema(prev_state)
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stage = s.get("after_sales_stage", "new")
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text = (msg or "").lower()
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if action == "transfer" or route == "risk":
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stage = "transferred"
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elif route == "quote" and action == "quote":
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stage = "quoted"
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s["quote_count"] = int(s.get("quote_count", 0)) + 1
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elif route == "after_sales":
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if any(k in text for k in ["退款", "退钱", "退货"]):
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stage = "refunding"
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elif any(k in text for k in ["做完", "完成", "好了", "发我"]):
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stage = "waiting_feedback"
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elif any(k in text for k in ["补图", "重发", "再发", "原图"]):
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stage = "waiting_material"
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elif order_status == "paid":
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stage = "processing"
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elif route == "pre_sales":
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if intent == "image":
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stage = "waiting_material"
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# 终态收敛
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if stage == "waiting_feedback" and any(k in text for k in ["没问题", "可以", "确认", "好评"]):
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stage = "done"
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s["after_sales_stage"] = stage
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s["last_intent"] = intent
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s["last_order_status"] = order_status or "unknown"
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s["version"] = 2
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return s
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