feat: improve routing logs and tuhui integration

This commit is contained in:
2026-03-08 17:34:56 +08:00
parent 39de916b89
commit 3a78eb304a
4 changed files with 214 additions and 46 deletions

View File

@@ -39,6 +39,36 @@ _HISTORY_LEAK_PATTERNS = [
r'(状态|金额|数量)[:].*(状态|金额|数量)[:]', # 状态:xxx 金额:xxx 连续出现
]
_FIND_ORIGINAL_INTENT_KEYWORDS = (
"找图",
"找原图",
"原图",
"素材",
"大图",
"源图",
)
_FIND_ORIGINAL_QUESTION_KEYWORDS = (
"有吗",
"有没",
"有没有",
"能找吗",
"找得到吗",
"能不能找到",
"能找到吗",
)
_REPAIR_INTENT_KEYWORDS = (
"修复",
"高清修复",
"高清",
"清晰",
"清楚",
"变清晰",
"修清楚",
"放大清晰",
)
def _clip(text: str, limit: int = 1200) -> str:
if text is None:
@@ -93,6 +123,31 @@ def _sanitize_reply_text(reply_text: str) -> str:
return text.strip()
def _normalize_text(text: Any) -> str:
return str(text or "").strip().lower()
def _infer_image_intent(current_text: str, history: Optional[List[dict]] = None) -> str:
text = _normalize_text(current_text)
recent_user_text = "\n".join(
_normalize_text(h.get("content", ""))
for h in (history or [])[-6:]
if h.get("role") == "user"
)
combined = f"{recent_user_text}\n{text}"
if any(k in combined for k in _REPAIR_INTENT_KEYWORDS):
return "repair"
if any(k in combined for k in _FIND_ORIGINAL_INTENT_KEYWORDS):
return "find_original"
if any(k in text for k in _FIND_ORIGINAL_QUESTION_KEYWORDS):
return "find_original"
return ""
class CustomerServiceBrain:
"""
重构后的单一 Agent 大脑:
@@ -147,9 +202,10 @@ class CustomerServiceBrain:
"3. **非业务问题**:如果客户问招聘、合作、闲聊等与做图无关的话题,礼貌拒绝。\n"
"4. **客户说没有参考图**:直接转人工:'好的,我这就叫设计师帮您找哈'\n"
"5. **客户问尺寸/能否打印/退款**:直接转人工:'这个设计师帮您看下哈'\n"
"6. **转接时机(严格两步)**:必须同时满足【有图】+【客户明确说了要找原图/修复/具体要求】才能转接。\n"
" 客户只发了图但没说需求 → 必须先问'亲亲这张是找原图还是修复哈?'\n"
" 客户说了'有吗''能找吗' → 这不算明确需求,要追问'是要找原图还是高清修复呢?'\n"
"6. **转接时机(严格两步)**:必须同时满足【有图】+【客户明确或可直接判断的需求】才能转接。\n"
" 客户只发了图但没说需求 → 先问'亲亲这张是找原图还是修复哈?'\n"
" 客户说了'有吗''能找吗''找图''找原图''有大图吗' → 直接按【找原图】意图处理,不要重复追问。\n"
" 客户说了'修复''高清''清晰点''放大清晰' → 直接按【高清修复】意图处理,不要重复追问。\n"
"7. **下线安抚**只有工具返回ERROR时才能提设计师不在。根据错误码区分\n"
" - ERROR_DESIGNER_NOT_STARTED → 说'还没上班,记下了上班马上处理'(严禁说下班)\n"
" - ERROR_DESIGNER_OFFLINE → 说'下班了,需求记下明天回'\n"
@@ -200,11 +256,27 @@ class CustomerServiceBrain:
image_count = max(len(msg.image_urls), 1)
if user_content.startswith("【系统:已收到图片消息"):
user_content = ""
user_content = (
f"【系统通知:客户已发送 {image_count} 张图片,图已收到不要再让客户发图。"
f"你现在必须先问客户:这张是找原图还是高清修复?有什么具体要求?"
f"等客户明确回答后才能转接,严禁跳过问需求直接转接!】\n{user_content}"
)
inferred_intent = _infer_image_intent(user_content, history)
if inferred_intent == "find_original":
logger.info(f"[Brain] 已根据客户表述推断为找原图意图: user={msg.user_id}")
user_content = (
f"【系统通知:客户已发送 {image_count} 张图片,图已收到不要再让客户发图。"
f"系统判断客户当前意图是【找原图】;像'有吗''能找吗''找图'都算找原图意图。"
f"不要再追问'找原图还是高清修复',直接按找原图流程继续;如果信息足够就直接转接。】\n{user_content}"
)
elif inferred_intent == "repair":
logger.info(f"[Brain] 已根据客户表述推断为高清修复意图: user={msg.user_id}")
user_content = (
f"【系统通知:客户已发送 {image_count} 张图片,图已收到不要再让客户发图。"
f"系统判断客户当前意图是【高清修复】;像'修复''高清''清晰点'都算修复意图。"
f"不要再追问'找原图还是高清修复',直接按高清修复流程继续;如果信息足够就直接转接。】\n{user_content}"
)
else:
user_content = (
f"【系统通知:客户已发送 {image_count} 张图片,图已收到不要再让客户发图。"
f"你现在必须先问客户:这张是找原图还是高清修复?有什么具体要求?"
f"等客户明确回答后才能转接,严禁跳过问需求直接转接!】\n{user_content}"
)
recent_context = ""
if history:

View File

@@ -1,6 +1,8 @@
import logging
import os
import subprocess
from datetime import datetime
from pathlib import Path
class _AnsiColorFormatter(logging.Formatter):
@@ -56,20 +58,67 @@ class _AnsiColorFormatter(logging.Formatter):
return f"{color}{msg}{self.RESET}"
_APP_VERSION = None
_LOG_RECORD_FACTORY_INSTALLED = False
def get_app_log_version() -> str:
global _APP_VERSION
if _APP_VERSION:
return _APP_VERSION
env_version = str(os.getenv("APP_VERSION", "")).strip()
if env_version:
_APP_VERSION = env_version
return _APP_VERSION
try:
repo_root = Path(__file__).resolve().parent.parent
git_version = subprocess.check_output(
["git", "-C", str(repo_root), "rev-parse", "--short", "HEAD"],
stderr=subprocess.DEVNULL,
text=True,
).strip()
except Exception:
git_version = ""
_APP_VERSION = git_version or "dev"
os.environ.setdefault("APP_VERSION", _APP_VERSION)
return _APP_VERSION
def install_log_record_factory():
global _LOG_RECORD_FACTORY_INSTALLED
if _LOG_RECORD_FACTORY_INSTALLED:
return
version = get_app_log_version()
old_factory = logging.getLogRecordFactory()
def record_factory(*args, **kwargs):
record = old_factory(*args, **kwargs)
record.app_version = getattr(record, "app_version", version)
return record
logging.setLogRecordFactory(record_factory)
_LOG_RECORD_FACTORY_INSTALLED = True
def setup_logger():
from logging.handlers import RotatingFileHandler
from config.config import LOG_DIR, LOG_MAX_BYTES, LOG_BACKUP_COUNT
install_log_record_factory()
logger = logging.getLogger("cs_agent")
if getattr(logger, "_cs_logger_configured", False):
return logger
logger.setLevel(logging.INFO)
logger.propagate = False
fmt = logging.Formatter("[%(asctime)s] %(message)s", datefmt="%H:%M:%S")
fmt = logging.Formatter("[v%(app_version)s][%(asctime)s] %(message)s", datefmt="%H:%M:%S")
use_color = (os.getenv("LOG_COLOR", "1").lower() in ("1", "true", "yes")) and not bool(os.getenv("NO_COLOR"))
ch = logging.StreamHandler()
ch.setFormatter(_AnsiColorFormatter("[%(asctime)s] %(message)s", datefmt="%H:%M:%S", use_color=use_color))
ch.setFormatter(_AnsiColorFormatter("[v%(app_version)s][%(asctime)s] %(message)s", datefmt="%H:%M:%S", use_color=use_color))
logger.addHandler(ch)
LOG_DIR.mkdir(exist_ok=True)

View File

@@ -14,9 +14,13 @@ import hashlib
# 添加项目路径
sys.path.insert(0, os.path.dirname(os.path.dirname(os.path.abspath(__file__))))
from core.websocket_logger_setup import install_log_record_factory
install_log_record_factory()
logging.basicConfig(
level=logging.INFO,
format='[%(asctime)s] %(levelname)s: %(message)s'
format='[v%(app_version)s][%(asctime)s] %(levelname)s: %(message)s'
)
logger = logging.getLogger(__name__)

View File

@@ -6,55 +6,88 @@
import os
import httpx
import logging
import mimetypes
from pathlib import Path
from typing import Optional, Tuple
from dotenv import load_dotenv
logger = logging.getLogger(__name__)
load_dotenv()
# 图绘平台配置
TUHUI_BASE_URL = os.getenv("TUHUI_BASE_URL", "http://127.0.0.1:8002")
TUHUI_BASE_URL = os.getenv("TUHUI_BASE_URL", "https://tuhui.cloud")
TUHUI_FALLBACK_BASE_URL = "https://tuhui.cloud"
TUHUI_PHONE = os.getenv("TUHUI_PHONE", "17520145271") # 图绘账号手机号
TUHUI_PASSWORD = os.getenv("TUHUI_PASSWORD", "zuowei1216") # 图绘账号密码
TUHUI_DEFAULT_PRICE = int(os.getenv("TUHUI_DEFAULT_PRICE", "20")) # 默认定价(元)
TUHUI_DEFAULT_CATEGORY = os.getenv("TUHUI_DEFAULT_CATEGORY", "设计素材")
class TuhuiUploadService:
"""图绘平台上传服务"""
def __init__(self):
self.base_url = TUHUI_BASE_URL
self.base_url = TUHUI_BASE_URL.rstrip("/")
self.base_urls = []
for candidate in (TUHUI_FALLBACK_BASE_URL.rstrip("/"), self.base_url):
if candidate and candidate not in self.base_urls:
self.base_urls.append(candidate)
if self.base_urls:
self.base_url = self.base_urls[0]
self.phone = TUHUI_PHONE
self.password = TUHUI_PASSWORD
self.default_price = TUHUI_DEFAULT_PRICE
self.access_token = None
self.user_id = None
@staticmethod
def _build_api_url(base_url: str, path: str) -> str:
normalized = path if path.startswith("/") else f"/{path}"
if base_url.endswith("/api"):
return f"{base_url}{normalized}"
return f"{base_url}/api{normalized}"
def _api_url(self, path: str) -> str:
return self._build_api_url(self.base_url, path)
@staticmethod
def _guess_file_meta(image_path: str) -> tuple[str, str]:
path = Path(image_path)
filename = path.name or "image.jpg"
mime_type, _ = mimetypes.guess_type(filename)
return filename, mime_type or "application/octet-stream"
async def login(self) -> bool:
"""登录图绘平台获取 token"""
try:
async with httpx.AsyncClient() as client:
response = await client.post(
f"{self.base_url}/api/auth/login",
json={
"phone": self.phone,
"password": self.password
},
timeout=10.0
)
if response.status_code == 200:
data = response.json()
self.access_token = data.get("access_token")
user = data.get("user", {})
self.user_id = user.get("id")
logger.info(f"图绘平台登录成功,用户 ID: {self.user_id}")
return True
else:
logger.error(f"图绘平台登录失败:{response.status_code} {response.text}")
return False
except Exception as e:
logger.error(f"图绘平台登录异常:{e}")
return False
last_error = ""
for base_url in self.base_urls:
try:
async with httpx.AsyncClient() as client:
response = await client.post(
self._build_api_url(base_url, "/auth/login"),
json={
"phone": self.phone,
"password": self.password
},
timeout=10.0
)
if response.status_code == 200:
data = response.json()
self.access_token = data.get("access_token")
user = data.get("user", {})
self.user_id = user.get("id")
self.base_url = base_url
logger.info(f"图绘平台登录成功,用户 ID: {self.user_id}base={self.base_url}")
return True
last_error = f"{response.status_code} {response.text}"
logger.warning(f"图绘平台登录失败base={base_url}{last_error}")
except Exception as e:
last_error = str(e)
logger.warning(f"图绘平台登录异常base={base_url}{type(e).__name__}: {e!r}")
logger.error(f"图绘平台登录失败:{last_error}")
return False
async def upload_image(
self,
@@ -62,7 +95,8 @@ class TuhuiUploadService:
title: str,
description: str = "",
price: Optional[int] = None,
category: str = "高清修复"
category: str = TUHUI_DEFAULT_CATEGORY,
tags: str = "",
) -> Tuple[bool, str, int]:
"""
上传图片到图绘平台
@@ -94,17 +128,20 @@ class TuhuiUploadService:
logger.error(f"图片文件不存在:{image_path}")
return False, "文件不存在", 0
filename, mime_type = self._guess_file_meta(image_path)
with open(image_path, "rb") as f:
files = {
"original_image": ("image.jpg", f, "image/jpeg")
"file": (filename, f, mime_type)
}
data = {
"title": title,
"description": description,
"price": str(price),
"category": category
"category": category,
}
if tags:
data["tags"] = tags
headers = {
"Authorization": f"Bearer {self.access_token}"
@@ -112,7 +149,7 @@ class TuhuiUploadService:
async with httpx.AsyncClient() as client:
response = await client.post(
f"{self.base_url}/api/works",
self._api_url("/upload"),
files=files,
data=data,
headers=headers,
@@ -120,9 +157,13 @@ class TuhuiUploadService:
)
if response.status_code in [200, 201]:
work_data = response.json()
work_id = work_data.get("id")
image_url = work_data.get("original_image", "")
payload = response.json()
if not payload.get("success", False):
logger.error(f"图绘平台上传返回失败:{payload}")
return False, payload.get("message", "上传失败"), 0
work_id = int(payload.get("work_id") or payload.get("work", {}).get("id") or 0)
image_url = str(payload.get("image_url") or payload.get("work", {}).get("original_image") or "")
logger.info(f"图绘平台上传成功,作品 ID: {work_id}, URL: {image_url}")
return True, image_url, work_id
else:
@@ -160,7 +201,9 @@ async def upload_to_tuhui(
image_path: str,
title: str,
description: str = "",
price: int = 20
price: int = 20,
category: str = TUHUI_DEFAULT_CATEGORY,
tags: str = "",
) -> Tuple[bool, str, int]:
"""
便捷函数:上传图片到图绘平台
@@ -169,4 +212,4 @@ async def upload_to_tuhui(
(success, image_url, work_id)
"""
service = get_tuhui_service()
return await service.upload_image(image_path, title, description, price)
return await service.upload_image(image_path, title, description, price, category, tags)