feat: improve routing logs and tuhui integration
This commit is contained in:
@@ -39,6 +39,36 @@ _HISTORY_LEAK_PATTERNS = [
|
||||
r'(状态|金额|数量)[::].*(状态|金额|数量)[::]', # 状态:xxx 金额:xxx 连续出现
|
||||
]
|
||||
|
||||
_FIND_ORIGINAL_INTENT_KEYWORDS = (
|
||||
"找图",
|
||||
"找原图",
|
||||
"原图",
|
||||
"素材",
|
||||
"大图",
|
||||
"源图",
|
||||
)
|
||||
|
||||
_FIND_ORIGINAL_QUESTION_KEYWORDS = (
|
||||
"有吗",
|
||||
"有没",
|
||||
"有没有",
|
||||
"能找吗",
|
||||
"找得到吗",
|
||||
"能不能找到",
|
||||
"能找到吗",
|
||||
)
|
||||
|
||||
_REPAIR_INTENT_KEYWORDS = (
|
||||
"修复",
|
||||
"高清修复",
|
||||
"高清",
|
||||
"清晰",
|
||||
"清楚",
|
||||
"变清晰",
|
||||
"修清楚",
|
||||
"放大清晰",
|
||||
)
|
||||
|
||||
|
||||
def _clip(text: str, limit: int = 1200) -> str:
|
||||
if text is None:
|
||||
@@ -93,6 +123,31 @@ def _sanitize_reply_text(reply_text: str) -> str:
|
||||
return text.strip()
|
||||
|
||||
|
||||
def _normalize_text(text: Any) -> str:
|
||||
return str(text or "").strip().lower()
|
||||
|
||||
|
||||
def _infer_image_intent(current_text: str, history: Optional[List[dict]] = None) -> str:
|
||||
text = _normalize_text(current_text)
|
||||
recent_user_text = "\n".join(
|
||||
_normalize_text(h.get("content", ""))
|
||||
for h in (history or [])[-6:]
|
||||
if h.get("role") == "user"
|
||||
)
|
||||
combined = f"{recent_user_text}\n{text}"
|
||||
|
||||
if any(k in combined for k in _REPAIR_INTENT_KEYWORDS):
|
||||
return "repair"
|
||||
|
||||
if any(k in combined for k in _FIND_ORIGINAL_INTENT_KEYWORDS):
|
||||
return "find_original"
|
||||
|
||||
if any(k in text for k in _FIND_ORIGINAL_QUESTION_KEYWORDS):
|
||||
return "find_original"
|
||||
|
||||
return ""
|
||||
|
||||
|
||||
class CustomerServiceBrain:
|
||||
"""
|
||||
重构后的单一 Agent 大脑:
|
||||
@@ -147,9 +202,10 @@ class CustomerServiceBrain:
|
||||
"3. **非业务问题**:如果客户问招聘、合作、闲聊等与做图无关的话题,礼貌拒绝。\n"
|
||||
"4. **客户说没有参考图**:直接转人工:'好的,我这就叫设计师帮您找哈'。\n"
|
||||
"5. **客户问尺寸/能否打印/退款**:直接转人工:'这个设计师帮您看下哈'。\n"
|
||||
"6. **转接时机(严格两步)**:必须同时满足【有图】+【客户明确说了要找原图/修复/具体要求】才能转接。\n"
|
||||
" 客户只发了图但没说需求 → 必须先问'亲亲这张是找原图还是修复哈?'\n"
|
||||
" 客户说了'有吗'、'能找吗' → 这不算明确需求,要追问'是要找原图还是高清修复呢?'\n"
|
||||
"6. **转接时机(严格两步)**:必须同时满足【有图】+【客户明确或可直接判断的需求】才能转接。\n"
|
||||
" 客户只发了图但没说需求 → 先问'亲亲这张是找原图还是修复哈?'\n"
|
||||
" 客户说了'有吗'、'能找吗'、'找图'、'找原图'、'有大图吗' → 直接按【找原图】意图处理,不要重复追问。\n"
|
||||
" 客户说了'修复'、'高清'、'清晰点'、'放大清晰' → 直接按【高清修复】意图处理,不要重复追问。\n"
|
||||
"7. **下线安抚**:只有工具返回ERROR时才能提设计师不在。根据错误码区分:\n"
|
||||
" - ERROR_DESIGNER_NOT_STARTED → 说'还没上班,记下了上班马上处理'(严禁说下班)\n"
|
||||
" - ERROR_DESIGNER_OFFLINE → 说'下班了,需求记下明天回'\n"
|
||||
@@ -200,6 +256,22 @@ class CustomerServiceBrain:
|
||||
image_count = max(len(msg.image_urls), 1)
|
||||
if user_content.startswith("【系统:已收到图片消息"):
|
||||
user_content = ""
|
||||
inferred_intent = _infer_image_intent(user_content, history)
|
||||
if inferred_intent == "find_original":
|
||||
logger.info(f"[Brain] 已根据客户表述推断为找原图意图: user={msg.user_id}")
|
||||
user_content = (
|
||||
f"【系统通知:客户已发送 {image_count} 张图片,图已收到不要再让客户发图。"
|
||||
f"系统判断客户当前意图是【找原图】;像'有吗'、'能找吗'、'找图'都算找原图意图。"
|
||||
f"不要再追问'找原图还是高清修复',直接按找原图流程继续;如果信息足够就直接转接。】\n{user_content}"
|
||||
)
|
||||
elif inferred_intent == "repair":
|
||||
logger.info(f"[Brain] 已根据客户表述推断为高清修复意图: user={msg.user_id}")
|
||||
user_content = (
|
||||
f"【系统通知:客户已发送 {image_count} 张图片,图已收到不要再让客户发图。"
|
||||
f"系统判断客户当前意图是【高清修复】;像'修复'、'高清'、'清晰点'都算修复意图。"
|
||||
f"不要再追问'找原图还是高清修复',直接按高清修复流程继续;如果信息足够就直接转接。】\n{user_content}"
|
||||
)
|
||||
else:
|
||||
user_content = (
|
||||
f"【系统通知:客户已发送 {image_count} 张图片,图已收到不要再让客户发图。"
|
||||
f"你现在必须先问客户:这张是找原图还是高清修复?有什么具体要求?"
|
||||
|
||||
@@ -1,6 +1,8 @@
|
||||
import logging
|
||||
import os
|
||||
import subprocess
|
||||
from datetime import datetime
|
||||
from pathlib import Path
|
||||
|
||||
|
||||
class _AnsiColorFormatter(logging.Formatter):
|
||||
@@ -56,20 +58,67 @@ class _AnsiColorFormatter(logging.Formatter):
|
||||
return f"{color}{msg}{self.RESET}"
|
||||
|
||||
|
||||
_APP_VERSION = None
|
||||
_LOG_RECORD_FACTORY_INSTALLED = False
|
||||
|
||||
|
||||
def get_app_log_version() -> str:
|
||||
global _APP_VERSION
|
||||
if _APP_VERSION:
|
||||
return _APP_VERSION
|
||||
|
||||
env_version = str(os.getenv("APP_VERSION", "")).strip()
|
||||
if env_version:
|
||||
_APP_VERSION = env_version
|
||||
return _APP_VERSION
|
||||
|
||||
try:
|
||||
repo_root = Path(__file__).resolve().parent.parent
|
||||
git_version = subprocess.check_output(
|
||||
["git", "-C", str(repo_root), "rev-parse", "--short", "HEAD"],
|
||||
stderr=subprocess.DEVNULL,
|
||||
text=True,
|
||||
).strip()
|
||||
except Exception:
|
||||
git_version = ""
|
||||
|
||||
_APP_VERSION = git_version or "dev"
|
||||
os.environ.setdefault("APP_VERSION", _APP_VERSION)
|
||||
return _APP_VERSION
|
||||
|
||||
|
||||
def install_log_record_factory():
|
||||
global _LOG_RECORD_FACTORY_INSTALLED
|
||||
if _LOG_RECORD_FACTORY_INSTALLED:
|
||||
return
|
||||
|
||||
version = get_app_log_version()
|
||||
old_factory = logging.getLogRecordFactory()
|
||||
|
||||
def record_factory(*args, **kwargs):
|
||||
record = old_factory(*args, **kwargs)
|
||||
record.app_version = getattr(record, "app_version", version)
|
||||
return record
|
||||
|
||||
logging.setLogRecordFactory(record_factory)
|
||||
_LOG_RECORD_FACTORY_INSTALLED = True
|
||||
|
||||
|
||||
def setup_logger():
|
||||
from logging.handlers import RotatingFileHandler
|
||||
from config.config import LOG_DIR, LOG_MAX_BYTES, LOG_BACKUP_COUNT
|
||||
|
||||
install_log_record_factory()
|
||||
logger = logging.getLogger("cs_agent")
|
||||
if getattr(logger, "_cs_logger_configured", False):
|
||||
return logger
|
||||
logger.setLevel(logging.INFO)
|
||||
logger.propagate = False
|
||||
fmt = logging.Formatter("[%(asctime)s] %(message)s", datefmt="%H:%M:%S")
|
||||
fmt = logging.Formatter("[v%(app_version)s][%(asctime)s] %(message)s", datefmt="%H:%M:%S")
|
||||
use_color = (os.getenv("LOG_COLOR", "1").lower() in ("1", "true", "yes")) and not bool(os.getenv("NO_COLOR"))
|
||||
|
||||
ch = logging.StreamHandler()
|
||||
ch.setFormatter(_AnsiColorFormatter("[%(asctime)s] %(message)s", datefmt="%H:%M:%S", use_color=use_color))
|
||||
ch.setFormatter(_AnsiColorFormatter("[v%(app_version)s][%(asctime)s] %(message)s", datefmt="%H:%M:%S", use_color=use_color))
|
||||
logger.addHandler(ch)
|
||||
|
||||
LOG_DIR.mkdir(exist_ok=True)
|
||||
|
||||
@@ -14,9 +14,13 @@ import hashlib
|
||||
# 添加项目路径
|
||||
sys.path.insert(0, os.path.dirname(os.path.dirname(os.path.abspath(__file__))))
|
||||
|
||||
from core.websocket_logger_setup import install_log_record_factory
|
||||
|
||||
install_log_record_factory()
|
||||
|
||||
logging.basicConfig(
|
||||
level=logging.INFO,
|
||||
format='[%(asctime)s] %(levelname)s: %(message)s'
|
||||
format='[v%(app_version)s][%(asctime)s] %(levelname)s: %(message)s'
|
||||
)
|
||||
logger = logging.getLogger(__name__)
|
||||
|
||||
|
||||
@@ -6,35 +6,64 @@
|
||||
import os
|
||||
import httpx
|
||||
import logging
|
||||
import mimetypes
|
||||
from pathlib import Path
|
||||
from typing import Optional, Tuple
|
||||
from dotenv import load_dotenv
|
||||
|
||||
logger = logging.getLogger(__name__)
|
||||
load_dotenv()
|
||||
|
||||
# 图绘平台配置
|
||||
TUHUI_BASE_URL = os.getenv("TUHUI_BASE_URL", "http://127.0.0.1:8002")
|
||||
TUHUI_BASE_URL = os.getenv("TUHUI_BASE_URL", "https://tuhui.cloud")
|
||||
TUHUI_FALLBACK_BASE_URL = "https://tuhui.cloud"
|
||||
TUHUI_PHONE = os.getenv("TUHUI_PHONE", "17520145271") # 图绘账号手机号
|
||||
TUHUI_PASSWORD = os.getenv("TUHUI_PASSWORD", "zuowei1216") # 图绘账号密码
|
||||
TUHUI_DEFAULT_PRICE = int(os.getenv("TUHUI_DEFAULT_PRICE", "20")) # 默认定价(元)
|
||||
TUHUI_DEFAULT_CATEGORY = os.getenv("TUHUI_DEFAULT_CATEGORY", "设计素材")
|
||||
|
||||
class TuhuiUploadService:
|
||||
"""图绘平台上传服务"""
|
||||
|
||||
def __init__(self):
|
||||
self.base_url = TUHUI_BASE_URL
|
||||
self.base_url = TUHUI_BASE_URL.rstrip("/")
|
||||
self.base_urls = []
|
||||
for candidate in (TUHUI_FALLBACK_BASE_URL.rstrip("/"), self.base_url):
|
||||
if candidate and candidate not in self.base_urls:
|
||||
self.base_urls.append(candidate)
|
||||
if self.base_urls:
|
||||
self.base_url = self.base_urls[0]
|
||||
self.phone = TUHUI_PHONE
|
||||
self.password = TUHUI_PASSWORD
|
||||
self.default_price = TUHUI_DEFAULT_PRICE
|
||||
self.access_token = None
|
||||
self.user_id = None
|
||||
|
||||
@staticmethod
|
||||
def _build_api_url(base_url: str, path: str) -> str:
|
||||
normalized = path if path.startswith("/") else f"/{path}"
|
||||
if base_url.endswith("/api"):
|
||||
return f"{base_url}{normalized}"
|
||||
return f"{base_url}/api{normalized}"
|
||||
|
||||
def _api_url(self, path: str) -> str:
|
||||
return self._build_api_url(self.base_url, path)
|
||||
|
||||
@staticmethod
|
||||
def _guess_file_meta(image_path: str) -> tuple[str, str]:
|
||||
path = Path(image_path)
|
||||
filename = path.name or "image.jpg"
|
||||
mime_type, _ = mimetypes.guess_type(filename)
|
||||
return filename, mime_type or "application/octet-stream"
|
||||
|
||||
async def login(self) -> bool:
|
||||
"""登录图绘平台获取 token"""
|
||||
last_error = ""
|
||||
for base_url in self.base_urls:
|
||||
try:
|
||||
async with httpx.AsyncClient() as client:
|
||||
response = await client.post(
|
||||
f"{self.base_url}/api/auth/login",
|
||||
self._build_api_url(base_url, "/auth/login"),
|
||||
json={
|
||||
"phone": self.phone,
|
||||
"password": self.password
|
||||
@@ -47,13 +76,17 @@ class TuhuiUploadService:
|
||||
self.access_token = data.get("access_token")
|
||||
user = data.get("user", {})
|
||||
self.user_id = user.get("id")
|
||||
logger.info(f"图绘平台登录成功,用户 ID: {self.user_id}")
|
||||
self.base_url = base_url
|
||||
logger.info(f"图绘平台登录成功,用户 ID: {self.user_id},base={self.base_url}")
|
||||
return True
|
||||
else:
|
||||
logger.error(f"图绘平台登录失败:{response.status_code} {response.text}")
|
||||
return False
|
||||
|
||||
last_error = f"{response.status_code} {response.text}"
|
||||
logger.warning(f"图绘平台登录失败,base={base_url}:{last_error}")
|
||||
except Exception as e:
|
||||
logger.error(f"图绘平台登录异常:{e}")
|
||||
last_error = str(e)
|
||||
logger.warning(f"图绘平台登录异常,base={base_url}:{type(e).__name__}: {e!r}")
|
||||
|
||||
logger.error(f"图绘平台登录失败:{last_error}")
|
||||
return False
|
||||
|
||||
async def upload_image(
|
||||
@@ -62,7 +95,8 @@ class TuhuiUploadService:
|
||||
title: str,
|
||||
description: str = "",
|
||||
price: Optional[int] = None,
|
||||
category: str = "高清修复"
|
||||
category: str = TUHUI_DEFAULT_CATEGORY,
|
||||
tags: str = "",
|
||||
) -> Tuple[bool, str, int]:
|
||||
"""
|
||||
上传图片到图绘平台
|
||||
@@ -94,17 +128,20 @@ class TuhuiUploadService:
|
||||
logger.error(f"图片文件不存在:{image_path}")
|
||||
return False, "文件不存在", 0
|
||||
|
||||
filename, mime_type = self._guess_file_meta(image_path)
|
||||
with open(image_path, "rb") as f:
|
||||
files = {
|
||||
"original_image": ("image.jpg", f, "image/jpeg")
|
||||
"file": (filename, f, mime_type)
|
||||
}
|
||||
|
||||
data = {
|
||||
"title": title,
|
||||
"description": description,
|
||||
"price": str(price),
|
||||
"category": category
|
||||
"category": category,
|
||||
}
|
||||
if tags:
|
||||
data["tags"] = tags
|
||||
|
||||
headers = {
|
||||
"Authorization": f"Bearer {self.access_token}"
|
||||
@@ -112,7 +149,7 @@ class TuhuiUploadService:
|
||||
|
||||
async with httpx.AsyncClient() as client:
|
||||
response = await client.post(
|
||||
f"{self.base_url}/api/works",
|
||||
self._api_url("/upload"),
|
||||
files=files,
|
||||
data=data,
|
||||
headers=headers,
|
||||
@@ -120,9 +157,13 @@ class TuhuiUploadService:
|
||||
)
|
||||
|
||||
if response.status_code in [200, 201]:
|
||||
work_data = response.json()
|
||||
work_id = work_data.get("id")
|
||||
image_url = work_data.get("original_image", "")
|
||||
payload = response.json()
|
||||
if not payload.get("success", False):
|
||||
logger.error(f"图绘平台上传返回失败:{payload}")
|
||||
return False, payload.get("message", "上传失败"), 0
|
||||
|
||||
work_id = int(payload.get("work_id") or payload.get("work", {}).get("id") or 0)
|
||||
image_url = str(payload.get("image_url") or payload.get("work", {}).get("original_image") or "")
|
||||
logger.info(f"图绘平台上传成功,作品 ID: {work_id}, URL: {image_url}")
|
||||
return True, image_url, work_id
|
||||
else:
|
||||
@@ -160,7 +201,9 @@ async def upload_to_tuhui(
|
||||
image_path: str,
|
||||
title: str,
|
||||
description: str = "",
|
||||
price: int = 20
|
||||
price: int = 20,
|
||||
category: str = TUHUI_DEFAULT_CATEGORY,
|
||||
tags: str = "",
|
||||
) -> Tuple[bool, str, int]:
|
||||
"""
|
||||
便捷函数:上传图片到图绘平台
|
||||
@@ -169,4 +212,4 @@ async def upload_to_tuhui(
|
||||
(success, image_url, work_id)
|
||||
"""
|
||||
service = get_tuhui_service()
|
||||
return await service.upload_image(image_path, title, description, price)
|
||||
return await service.upload_image(image_path, title, description, price, category, tags)
|
||||
|
||||
Reference in New Issue
Block a user