138 lines
5.3 KiB
Python
138 lines
5.3 KiB
Python
import re
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import logging
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import json
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from pathlib import Path
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from typing import List, Tuple
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from core.adapters.base import BaseAdapter
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from core.schema import StandardMessage, StandardResponse
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logger = logging.getLogger("cs_agent")
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_OUTBOUND_BLOCK_MARKERS = (
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"【历史记录摘要】",
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"【详细记录】",
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"【订单摘要】",
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"【订单详情】",
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"<think",
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"think_never_used",
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'[{"name":',
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)
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_HISTORY_LEAK_PATTERNS = [
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r'\[\d{4}-\d{2}-\d{2}[^\]]*\]\s*(客户|客服)[：:]',
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r'\[\d{2}:\d{2}:\d{2}\]\s*(客户|客服|我)[：:]',
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r'(根据|查看|查询|翻看)(历史|聊天|对话)(记录|内容)',
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r'历史(记录|对话|消息)(显示|表明|中)',
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r'之前的(聊天|对话|记录)(中|里|显示)',
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r'共\d+条(历史|对话)?消息',
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r'订单号[:：]\s*\d{10,}',
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r'(状态|金额|数量)[:：].*(状态|金额|数量)[:：]',
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]
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class QianniuAdapter(BaseAdapter):
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"""
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千牛适配器：支持识别消息来源（客户 vs 商家人工）。
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"""
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def __init__(self, ws_client=None):
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self.ws_client = ws_client
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self._default_group_id = "20252916034"
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def platform_id(self) -> str:
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return "qianniu"
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def _resolve_group_id(self, acc_id: str) -> str:
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try:
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config_path = Path("config/transfer_groups.json")
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if config_path.exists():
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with open(config_path, "r", encoding="utf-8") as f:
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cfg = json.load(f)
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return cfg.get(acc_id, self._default_group_id)
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except Exception as e:
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logger.warning(f"[QianniuAdapter] 读取转接分组配置失败: {e}")
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return self._default_group_id
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@staticmethod
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def _sanitize_outbound_text(content: str) -> str:
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if not content:
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return ""
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cleaned = str(content).strip()
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if "[转移会话]" in cleaned:
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return cleaned
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if any(marker in cleaned for marker in _OUTBOUND_BLOCK_MARKERS):
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logger.warning("[QianniuAdapter] 拦截到内部内容外发，替换为安全兜底回复")
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return "我在帮你看记录，稍等哈"
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for pattern in _HISTORY_LEAK_PATTERNS:
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if re.search(pattern, cleaned):
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logger.warning(f"[QianniuAdapter] 检测到历史记录泄露模式: {pattern[:30]}...")
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return "我在帮你看记录，稍等哈"
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return cleaned
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async def translate_inbound(self, raw: dict) -> Tuple[StandardMessage, str]:
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"""
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返回: (标准消息, 消息方向)
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direction: 'in' (客户发给商家), 'out' (商家人工在后台回复)
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"""
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if not isinstance(raw, dict): raw = {}
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acc_id = str(raw.get("acc_id") or raw.get("shop_id") or "")
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from_id = str(raw.get("from_id") or raw.get("cy_id") or "")
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msg_text = str(raw.get("msg") or raw.get("content") or "")
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# 判断方向：如果 from_id 包含了店铺名或 acc_id，通常说明是商家自己在说话
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# 或者逆向接口通常有一个特定的标识，这里我们做一个通用的逻辑判断
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direction = "in"
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user_id = from_id
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# 逻辑：如果发送者 ID 等于 店铺 ID，说明是【商家人工回复】
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if from_id == acc_id and acc_id != "":
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direction = "out"
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# 此时 cy_id (客户ID) 通常在另一个字段里
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user_id = str(raw.get("cy_id") or "")
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msg = StandardMessage(
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platform=self.platform_id(),
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msg_id=str(raw.get("msg_id", "")),
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user_id=user_id,
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user_name=str(raw.get("from_name", "")),
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content=msg_text,
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image_urls=self._extract_urls(msg_text),
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acc_id=acc_id,
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acc_type=str(raw.get("acc_type") or "AliWorkbench"),
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raw_data=raw
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)
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return msg, direction
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async def translate_outbound(self, res: StandardResponse, user_id: str):
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if not self.ws_client: return
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if not res or (not res.should_reply and not res.need_transfer): return
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meta = res.metadata if isinstance(res.metadata, dict) else {}
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acc_id = meta.get("acc_id", "")
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acc_type = meta.get("acc_type", "AliWorkbench")
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if "[转移会话]" in res.reply_content:
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content = res.reply_content
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elif res.need_transfer:
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group_id = self._resolve_group_id(acc_id)
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content = f"正在为您转接|[转移会话],分组{group_id},无原因"
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else:
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content = res.reply_content
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if res.msg_type == 0:
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content = self._sanitize_outbound_text(content)
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try:
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logger.info(
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f"[REPLY->CUSTOMER] user={user_id} acc={acc_id} type={res.msg_type}\n{content}"
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)
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await self.ws_client.send(customer_id=user_id, acc_id=acc_id, acc_type=acc_type, content=content, msg_type=res.msg_type)
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except Exception as e:
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logger.error(f"[QianniuAdapter] 发送失败: {e}")
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def _extract_urls(self, text: str) -> List[str]:
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if not text: return []
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image_exts = (".jpg", ".jpeg", ".png", ".gif", ".webp", ".bmp")
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candidates = re.findall(r'https?://[^\s#]+', text)
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return [u for u in candidates if any(ext in u.lower() for ext in image_exts)]
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