372 lines
12 KiB
Python
372 lines
12 KiB
Python
"""
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聊天记录查看器
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用法:
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python scripts/chat_log_viewer.py # 列出所有客户
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python scripts/chat_log_viewer.py <客户ID> # 查看某客户全部对话
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python scripts/chat_log_viewer.py -s <关键词> # 全局搜索
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python scripts/chat_log_viewer.py -t <客户ID> # 只看今天
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python scripts/chat_log_viewer.py -l # 实时监听最新消息（10条/刷新）
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"""
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import sys
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from pathlib import Path
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sys.path.insert(0, str(Path(__file__).resolve().parent.parent))
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import time
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import os
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from datetime import datetime
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# 强制 UTF-8 输出（Windows 终端需要）
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if sys.stdout.encoding and sys.stdout.encoding.lower() != "utf-8":
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import io
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sys.stdout = io.TextIOWrapper(sys.stdout.buffer, encoding="utf-8", errors="replace")
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sys.stderr = io.TextIOWrapper(sys.stderr.buffer, encoding="utf-8", errors="replace")
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from db import chat_log_db as db
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# ========== ANSI 颜色 ==========
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try:
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import ctypes
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ctypes.windll.kernel32.SetConsoleMode(ctypes.windll.kernel32.GetStdHandle(-11), 7)
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except Exception:
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pass
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RESET = "\033[0m"
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BOLD = "\033[1m"
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DIM = "\033[2m"
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GREEN = "\033[32m"
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CYAN = "\033[36m"
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YELLOW = "\033[33m"
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BLUE = "\033[34m"
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MAGENTA= "\033[35m"
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RED = "\033[31m"
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WHITE = "\033[97m"
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BG_DARK= "\033[48;5;236m"
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def clear():
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os.system("cls" if os.name == "nt" else "clear")
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def header(text: str):
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width = 60
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print(f"\n{BOLD}{CYAN}{'─' * width}{RESET}")
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print(f"{BOLD}{CYAN} {text}{RESET}")
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print(f"{BOLD}{CYAN}{'─' * width}{RESET}\n")
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def fmt_time(ts: str) -> str:
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"""缩短时间戳显示"""
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today = datetime.now().strftime("%Y-%m-%d")
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if ts.startswith(today):
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return ts[11:16] # 只显示 HH:MM
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return ts[:16]
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def platform_badge(platform: str) -> str:
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badges = {
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"AliWorkbench": f"{YELLOW}[淘宝]{RESET}",
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"taobao": f"{YELLOW}[淘宝]{RESET}",
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"pinduoduo": f"{RED}[拼多多]{RESET}",
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"jd": f"{RED}[京东]{RESET}",
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"wechat": f"{GREEN}[微信]{RESET}",
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"email": f"{BLUE}[邮件]{RESET}",
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}
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return badges.get(platform, f"{DIM}[{platform}]{RESET}" if platform else "")
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def print_bubble(direction: str, message: str, ts: str):
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"""打印聊天气泡"""
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time_str = fmt_time(ts)
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lines = []
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if "#*#" in (message or ""):
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parts = [p.strip() for p in message.split("#*#") if p.strip()]
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if parts:
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lines = parts
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if not lines:
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lines = (message or "").split("\n")
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if direction == "in": # 客户来消息 → 左对齐
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print(f" {DIM}{time_str}{RESET} {WHITE}买家{RESET}")
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for line in lines:
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print(f" {BG_DARK} {line} {RESET}")
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else: # 客服回复 → 右对齐（缩进）
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print(f" {DIM}{time_str}{RESET} {GREEN}客服{RESET}")
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for line in lines:
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print(f" {GREEN}> {line}{RESET}")
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print()
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def cmd_list_customers():
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"""列出所有客户"""
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customers = db.get_customers(limit=100)
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if not customers:
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print(f"{YELLOW}暂无聊天记录。{RESET}")
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return
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header(f"客户列表 共 {len(customers)} 人")
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print(f" {'#':<4} {'客户ID':<24} {'姓名':<12} {'平台':<10} {'消息数':>6} {'最后活跃'}")
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print(f" {'─'*4} {'─'*24} {'─'*12} {'─'*10} {'─'*6} {'─'*16}")
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for i, c in enumerate(customers, 1):
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badge = platform_badge(c.get("platform", ""))
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name = (c.get("customer_name") or "")[:10]
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cid = c["customer_id"]
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total = c["total_msgs"]
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last = c.get("last_time", "")[:16]
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print(f" {i:<4} {CYAN}{cid:<24}{RESET} {name:<12} {badge:<18} {total:>6}条 {DIM}{last}{RESET}")
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print(f"\n{DIM}用法：python chat_log_viewer.py <客户ID>{RESET}\n")
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def cmd_show_conversation(customer_id: str, today_only: bool = False):
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"""显示某客户对话"""
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if today_only:
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messages = db.get_conversation_today(customer_id)
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title = f"今日对话 {customer_id}"
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else:
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messages = db.get_conversation(customer_id, limit=300)
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title = f"对话记录 {customer_id}"
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if not messages:
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print(f"{YELLOW}该客户暂无记录：{customer_id}{RESET}")
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return
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header(f"{title} （{len(messages)} 条）")
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last_date = ""
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for m in messages:
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ts = m.get("timestamp", "")
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date = ts[:10]
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if date != last_date:
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print(f" {DIM}{'─'*20} {date} {'─'*20}{RESET}")
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last_date = date
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print_bubble(m["direction"], m["message"], ts)
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print(f"{DIM} ── 以上共 {len(messages)} 条 ──{RESET}\n")
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def cmd_search(keyword: str, customer_id: str = None):
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"""搜索关键词"""
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results = db.search_messages(keyword, customer_id=customer_id, limit=50)
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title = f"搜索 [{keyword}]"
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if customer_id:
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title += f" 客户：{customer_id}"
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header(f"{title} 共 {len(results)} 条")
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if not results:
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print(f"{YELLOW}未找到包含 [{keyword}] 的消息。{RESET}")
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return
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last_cid = ""
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for r in results:
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cid = r["customer_id"]
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if cid != last_cid:
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print(f" {CYAN}{cid}{RESET} {r.get('customer_name','')}")
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last_cid = cid
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direction = "买家" if r["direction"] == "in" else "客服"
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color = WHITE if r["direction"] == "in" else GREEN
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# 高亮关键词
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msg = r["message"].replace(keyword, f"{RED}{BOLD}{keyword}{RESET}{color}")
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print(f" {DIM}{r['timestamp'][:16]}{RESET} {color}[{direction}] {msg}{RESET}")
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print()
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def cmd_live(refresh: int = 3):
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"""实时监听最新消息"""
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header("实时消息监听 Ctrl+C 退出")
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seen_ids = set()
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try:
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while True:
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import sqlite3
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conn = sqlite3.connect(db._DB_PATH)
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conn.row_factory = sqlite3.Row
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rows = conn.execute("""
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SELECT id, customer_id, customer_name, direction, message, timestamp
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FROM chat_logs
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ORDER BY id DESC LIMIT 20
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""").fetchall()
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conn.close()
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new_rows = [dict(r) for r in rows if r["id"] not in seen_ids]
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if new_rows:
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new_rows.reverse()
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for r in new_rows:
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seen_ids.add(r["id"])
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cid = r["customer_id"]
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name = r.get("customer_name") or ""
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label = f"{CYAN}{cid}{RESET}" + (f" {DIM}({name}){RESET}" if name else "")
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print(f"\n{label}")
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print_bubble(r["direction"], r["message"], r["timestamp"])
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else:
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print(f"\r {DIM}等待新消息... {datetime.now().strftime('%H:%M:%S')}{RESET}", end="", flush=True)
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time.sleep(refresh)
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except KeyboardInterrupt:
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print(f"\n{DIM}已退出监听。{RESET}")
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def _extract_urls(msg: str) -> list:
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if not msg:
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return []
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parts = [p.strip() for p in msg.split("#*#") if p.strip()]
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urls = []
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for p in parts:
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if p.startswith("http://") or p.startswith("https://"):
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urls.append(p)
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if not urls and ("http://" in msg or "https://" in msg):
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import re as _re
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tokens = _re.findall(r'(https?://\S+)', msg)
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for t in tokens:
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tl = t.lower()
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if any(ext in tl for ext in [".jpg", ".jpeg", ".png", ".gif", ".webp", ".bmp"]):
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urls.append(t)
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return urls
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def _msg_refers_images(msg: str) -> bool:
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if not msg:
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return False
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refs = ("图一", "图二", "第一张", "第二张", "这张", "那张", "上面那张", "下面那张", "刚才那张", "上一张", "下一张")
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return any(r in msg for r in refs)
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def _parse_ts(ts: str):
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try:
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from datetime import datetime as _dt
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return _dt.fromisoformat(ts.replace("Z",""))
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except Exception:
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return None
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def analyze_conversation(messages: list) -> list:
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issues = []
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n = len(messages)
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for i, m in enumerate(messages):
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msg = m.get("message") or ""
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dir = m.get("direction")
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ts = _parse_ts(m.get("timestamp",""))
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# 图片后未及时回复
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if dir == "in" and _extract_urls(msg):
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replied = False
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delay_ok = True
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for j in range(i+1, min(i+6, n)):
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mj = messages[j]
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if mj.get("direction") == "out":
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replied = True
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tsj = _parse_ts(mj.get("timestamp",""))
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if ts and tsj and (tsj - ts).total_seconds() > 180:
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delay_ok = False
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break
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if not replied:
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issues.append("图片消息后未回复")
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elif not delay_ok:
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issues.append("图片消息后回复延迟超过3分钟")
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# 引用图片但找不到历史图片
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if dir == "in" and _msg_refers_images(msg):
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has_prev_img = False
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for k in range(max(0, i-10), i):
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if messages[k].get("direction") == "in" and _extract_urls(messages[k].get("message","")):
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has_prev_img = True
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break
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if not has_prev_img:
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issues.append("引用图片但历史中未找到对应图片")
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# 订单后未确认/引导
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if dir == "in" and ("买家已付款" in msg or "[系统订单信息]" in msg):
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confirmed = False
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for j in range(i+1, min(i+6, n)):
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if messages[j].get("direction") == "out":
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confirmed = True
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break
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if not confirmed:
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issues.append("订单消息后未进行确认或引导付款")
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# 合成需求未报价格
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if dir == "in" and any(k in msg for k in ("抓到", "放到", "合成", "融合", "嵌到", "替换", "P到", "抠出来放到")):
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priced = False
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for j in range(i+1, min(i+6, n)):
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mj = messages[j]
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if mj.get("direction") == "out":
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rm = mj.get("message","")
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if "元" in rm:
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priced = True
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break
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if not priced:
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issues.append("客户提出合成需求但未给出价格")
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# 去重
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dedup = []
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seen = set()
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for it in issues:
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if it not in seen:
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seen.add(it)
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dedup.append(it)
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return dedup
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def cmd_analyze_all():
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customers = db.get_customers(limit=200)
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if not customers:
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print(f"{YELLOW}暂无聊天记录。{RESET}")
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return
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header("聊天记录上下文分析")
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total_issues = 0
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for c in customers:
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cid = c["customer_id"]
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msgs = db.get_conversation(cid, limit=500)
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issues = analyze_conversation(msgs)
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if issues:
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total_issues += len(issues)
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print(f"{CYAN}{cid}{RESET} {c.get('customer_name','')}")
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for s in issues:
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print(f" - {RED}{s}{RESET}")
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print()
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if total_issues == 0:
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print(f"{GREEN}未发现明显异常。{RESET}")
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else:
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print(f"{YELLOW}共发现 {total_issues} 项问题（按客户汇总）。{RESET}")
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def print_help():
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print(f"""
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{BOLD}聊天记录查看器{RESET}
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{CYAN}python chat_log_viewer.py{RESET} 列出所有客户
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{CYAN}python chat_log_viewer.py <客户ID>{RESET} 查看该客户全部对话
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{CYAN}python chat_log_viewer.py -t <客户ID>{RESET} 只看今天的对话
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{CYAN}python chat_log_viewer.py -s <关键词>{RESET} 全局搜索
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{CYAN}python chat_log_viewer.py -l{RESET} 实时监听新消息
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{CYAN}python chat_log_viewer.py -a{RESET} 分析上下文，输出异常项
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{CYAN}python chat_log_viewer.py -h{RESET} 显示帮助
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""")
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if __name__ == "__main__":
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args = sys.argv[1:]
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if not args:
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cmd_list_customers()
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elif args[0] in ("-h", "--help"):
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print_help()
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elif args[0] == "-s":
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keyword = args[1] if len(args) > 1 else ""
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if not keyword:
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print(f"{RED}请提供搜索关键词：python chat_log_viewer.py -s <关键词>{RESET}")
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else:
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cmd_search(keyword)
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elif args[0] == "-t":
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cid = args[1] if len(args) > 1 else ""
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if not cid:
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print(f"{RED}请提供客户ID：python chat_log_viewer.py -t <客户ID>{RESET}")
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else:
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cmd_show_conversation(cid, today_only=True)
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elif args[0] == "-l":
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cmd_live()
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elif args[0] == "-a":
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cmd_analyze_all()
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else:
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cmd_show_conversation(args[0])
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