142 lines
4.6 KiB
Python
142 lines
4.6 KiB
Python
# -*- coding: utf-8 -*-
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"""
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客服对话推送到企业微信群 - 客户消息与AI回复成对发送，保持上下文
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"""
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import asyncio
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import os
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from datetime import datetime
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import httpx
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from dotenv import load_dotenv
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load_dotenv()
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_last_push: dict[tuple[str, str], tuple[str, str, float]] = {}
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def _get_webhook() -> str:
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"""优先从 config 读取，与健康检查/日报保持一致"""
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try:
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from config.config import WECHAT_WEBHOOK
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return WECHAT_WEBHOOK or os.getenv("WECHAT_WEBHOOK", "")
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except Exception:
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return os.getenv("WECHAT_WEBHOOK", "")
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def _truncate(text: str, max_len: int = 200) -> str:
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"""截断过长内容"""
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if not text:
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return ""
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text = str(text).strip()
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if len(text) > max_len:
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return text[:max_len] + "..."
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return text
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def _get_recent_conversation(customer_id: str, acc_id: str, last_n: int = 8) -> list:
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"""获取近期对话（同店铺），保持连贯上下文"""
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try:
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from db.chat_log_db import get_recent_conversation
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return get_recent_conversation(customer_id, acc_id, limit=last_n)
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except Exception:
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return []
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async def push_chat_to_wechat(
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customer_name: str,
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customer_id: str,
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acc_id: str,
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customer_msg: str,
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reply_msg: str,
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goods_name: str = "",
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):
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"""
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将客户消息与AI回复推送到企业微信群，附带近期对话保持连贯。
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"""
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webhook = _get_webhook()
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if not webhook:
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return
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# 去重：同一客户+店铺，若客户消息与回复完全相同且在窗口期内，则跳过
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try:
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import time
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key = (customer_id or "", acc_id or "")
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now = time.time()
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last = _last_push.get(key)
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if last:
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last_customer_msg, last_reply_msg, last_ts = last
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if (last_customer_msg or "") == (customer_msg or "") and (last_reply_msg or "") == (reply_msg or ""):
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if now - last_ts < 30:
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return
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_last_push[key] = ((customer_msg or ""), (reply_msg or ""), now)
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except Exception:
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pass
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reply_msg = _truncate(reply_msg, 300)
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ts = datetime.now().strftime("%H:%M")
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shop = acc_id or "未知店铺"
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name = (customer_name or customer_id or "客户")[:12]
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lines = [f"**📩 {ts} | {shop}**"]
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if goods_name:
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lines.append(f"**商品** {_truncate(goods_name, 80)}")
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if customer_id:
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lines.append(f"**客户ID** {customer_id}")
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lines.append("")
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# 附带近期对话，保持连贯
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recent = _get_recent_conversation(customer_id, acc_id, last_n=8)
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for m in recent:
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role = customer_id if m.get("direction") == "in" else "客服"
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msg = _truncate((m.get("message") or "").strip(), 120)
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if msg:
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lines.append(f"{role}：{msg}")
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# 当前回复（可能已在 recent 中有客户消息，客服回复是新的）
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lines.append(f"客服：{reply_msg or '(无回复)'}")
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content = "\n".join(lines)
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enc = content.encode("utf-8")
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if len(enc) > 3800:
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content = enc[:3750].decode("utf-8", errors="ignore") + "\n...(略)"
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try:
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async with httpx.AsyncClient(timeout=8) as client:
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resp = await client.post(
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webhook,
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json={"msgtype": "markdown", "markdown": {"content": content}},
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)
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data = resp.json()
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if data.get("errcode") == 0:
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pass # 成功静默
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else:
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print(f"[WechatChatLog] 推送失败: {data}")
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except Exception as e:
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print(f"[WechatChatLog] 推送异常: {e}")
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async def send_morning_startup():
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"""每天早上8点发送客服启动消息到企微群"""
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webhook = _get_webhook()
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if not webhook:
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return
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ts = datetime.now().strftime("%Y-%m-%d %H:%M")
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content = f"**☀️ 客服已启动**\n{ts}"
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try:
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async with httpx.AsyncClient(timeout=8) as client:
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await client.post(
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webhook,
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json={"msgtype": "markdown", "markdown": {"content": content}},
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)
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print(f"[WechatChatLog] 早8点启动消息已发送")
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except Exception as e:
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print(f"[WechatChatLog] 启动消息发送失败: {e}")
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async def morning_startup_scheduler():
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"""每天 8:00 发送启动消息"""
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print("[WechatChatLog] 早8点启动消息定时任务已启动")
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sent_today = None
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while True:
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now = datetime.now()
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today = now.strftime("%Y-%m-%d")
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if now.hour == 8 and now.minute == 0 and sent_today != today:
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sent_today = today
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await send_morning_startup()
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await asyncio.sleep(30)
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