99 lines
2.6 KiB
Python
99 lines
2.6 KiB
Python
import json
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import random
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import re
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def to_chinese_text(text):
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"""处理文本，安全地转换 unicode 转义。"""
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if not isinstance(text, str):
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return text
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if "\\u" not in text:
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return text
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try:
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return json.loads(f'"{text}"')
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except Exception:
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return text
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def is_transfer_msg(client, data: dict) -> bool:
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msg = to_chinese_text(data.get("msg", ""))
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return "转交给" in msg or "转接给" in msg
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def pick_transfer_greeting() -> str:
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choices = [
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"在的亲，发图我看下",
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"在呢亲，有需求直接说",
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"我在的，您把要求发我",
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"在的哈，你说我这边看着处理",
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"在呢，图和需求发来我看看",
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]
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return random.choice(choices)
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def is_shop_card(client, data: dict) -> bool:
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msg = to_chinese_text(data.get("msg", ""))
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return msg.startswith("[进店卡片]") or "我想咨询你们店的这个商品" in msg
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def extract_customer_text_from_shop_card_msg(client, msg: str) -> str:
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text = to_chinese_text(msg or "").strip()
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if not text:
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return ""
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parts = [p.strip() for p in text.split("#*#") if p and p.strip()]
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kept = []
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for part in parts:
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if part.startswith("[进店卡片]") or "我想咨询你们店的这个商品" in part:
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continue
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kept.append(part)
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if kept:
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return " ".join(kept).strip()
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stripped = re.sub(r"\[进店卡片\][^\n\r]*", "", text).strip()
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stripped = stripped.replace("我想咨询你们店的这个商品", "").strip("，。,#* ")
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return stripped
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def has_chat_history(customer_id: str, acc_id: str = "") -> bool:
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if not customer_id:
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return False
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try:
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from db.chat_log_db import get_recent_conversation
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msgs = get_recent_conversation(customer_id, acc_id=acc_id, limit=1)
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return len(msgs) > 0
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except Exception:
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return False
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def should_ignore(client, data: dict) -> bool:
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msg = to_chinese_text(data.get("msg", ""))
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ignore_patterns = [
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"已转接",
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"接入会话",
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"结束会话",
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"会话已",
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"[系统消息]",
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"[系统通知]",
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]
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for pattern in ignore_patterns:
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if pattern in msg:
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return True
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acc_id = data.get("acc_id", "")
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from_id = data.get("from_id", "")
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if acc_id and from_id and acc_id == from_id:
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return True
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return False
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def get_msg_type_name(msg_type):
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types = {
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0: "文本",
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1: "图片",
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2: "视频",
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3: "文件",
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}
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return types.get(msg_type, f"未知({msg_type})")
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