tw2/qingjian_cs/app/store.py

from __future__ import annotations

import json
import re
import sqlite3
from pathlib import Path
from typing import Any

from .config import (
    MYSQL_DATABASE,
    MYSQL_HOST,
    MYSQL_PASSWORD,
    MYSQL_PORT,
    MYSQL_TABLE_PREFIX,
    MYSQL_USER,
    STORE_BACKEND,
    STORE_SQLITE_PATH,
)
from .state_machine import migrate_state_schema

DB_PATH = Path(__file__).resolve().parents[1] / "qingjian_cs.db"


def _safe_prefix(v: str) -> str:
    p = re.sub(r"[^a-zA-Z0-9_]", "", (v or "").strip())
    return p or "qjcs_"


class ConversationStore:
    def __init__(self, backend: str | None = None, db_path: str | None = None) -> None:
        self.backend = (backend or STORE_BACKEND or "sqlite").lower()
        self.db_path = db_path or STORE_SQLITE_PATH or str(DB_PATH)
        self.prefix = _safe_prefix(MYSQL_TABLE_PREFIX)
        self.sessions_table = f"{self.prefix}sessions"
        self.events_table = f"{self.prefix}events"
        self._init_db()

    def _sqlite_conn(self):
        return sqlite3.connect(self.db_path)

    def _mysql_conn(self):
        import pymysql

        return pymysql.connect(
            host=MYSQL_HOST,
            port=MYSQL_PORT,
            user=MYSQL_USER,
            password=MYSQL_PASSWORD,
            database=MYSQL_DATABASE,
            charset="utf8mb4",
            autocommit=False,
        )

    def _conn(self):
        if self.backend == "mysql":
            return self._mysql_conn()
        return self._sqlite_conn()

    def _init_db(self) -> None:
        if self.backend == "mysql":
            self._init_mysql()
        else:
            self._init_sqlite()

    def _ensure_sqlite_column(self, conn: sqlite3.Connection, table: str, col: str, ddl: str) -> None:
        cols = {row[1] for row in conn.execute(f"PRAGMA table_info({table})").fetchall()}
        if col not in cols:
            conn.execute(f"ALTER TABLE {table} ADD COLUMN {ddl}")

    def _init_sqlite(self) -> None:
        t_s = self.sessions_table
        t_e = self.events_table
        with self._sqlite_conn() as c:
            c.execute(
                f"""
                CREATE TABLE IF NOT EXISTS {t_s} (
                    customer_key TEXT PRIMARY KEY,
                    acc_id TEXT,
                    customer_id TEXT,
                    route TEXT,
                    state_json TEXT,
                    after_sales_stage TEXT,
                    state_version INTEGER DEFAULT 2,
                    updated_at DATETIME DEFAULT CURRENT_TIMESTAMP
                )
                """
            )
            c.execute(
                f"""
                CREATE TABLE IF NOT EXISTS {t_e} (
                    id INTEGER PRIMARY KEY AUTOINCREMENT,
                    customer_key TEXT,
                    event TEXT,
                    payload_json TEXT,
                    created_at DATETIME DEFAULT CURRENT_TIMESTAMP
                )
                """
            )
            self._ensure_sqlite_column(c, t_s, "after_sales_stage", "after_sales_stage TEXT")
            self._ensure_sqlite_column(c, t_s, "state_version", "state_version INTEGER DEFAULT 2")

    def _init_mysql(self) -> None:
        t_s = self.sessions_table
        t_e = self.events_table
        conn = self._mysql_conn()
        try:
            with conn.cursor() as c:
                c.execute(
                    f"""
                    CREATE TABLE IF NOT EXISTS {t_s} (
                        customer_key VARCHAR(255) PRIMARY KEY,
                        acc_id VARCHAR(255),
                        customer_id VARCHAR(255),
                        route VARCHAR(64),
                        state_json JSON,
                        after_sales_stage VARCHAR(64),
                        state_version INT DEFAULT 2,
                        updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
                        INDEX idx_after_sales_stage (after_sales_stage)
                    ) CHARACTER SET utf8mb4
                    """
                )
                c.execute(
                    f"""
                    CREATE TABLE IF NOT EXISTS {t_e} (
                        id BIGINT PRIMARY KEY AUTO_INCREMENT,
                        customer_key VARCHAR(255),
                        event VARCHAR(128),
                        payload_json JSON,
                        created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
                        INDEX idx_customer_key (customer_key),
                        INDEX idx_event (event)
                    ) CHARACTER SET utf8mb4
                    """
                )
            conn.commit()
        finally:
            conn.close()

    def get_session(self, customer_key: str) -> dict[str, Any]:
        t_s = self.sessions_table
        conn = self._conn()
        try:
            with conn.cursor() as c:
                if self.backend == "mysql":
                    c.execute(
                        f"SELECT acc_id, customer_id, route, state_json, after_sales_stage, state_version FROM {t_s} WHERE customer_key=%s",
                        (customer_key,),
                    )
                else:
                    c.execute(
                        f"SELECT acc_id, customer_id, route, state_json, after_sales_stage, state_version FROM {t_s} WHERE customer_key=?",
                        (customer_key,),
                    )
                row = c.fetchone()
            if not row:
                return {"route": "pre_sales", "state": migrate_state_schema({})}

            if isinstance(row, dict):
                vals = [row.get("acc_id"), row.get("customer_id"), row.get("route"), row.get("state_json"), row.get("after_sales_stage"), row.get("state_version")]
            else:
                vals = list(row)

            raw_state = vals[3]
            try:
                if isinstance(raw_state, dict):
                    state = raw_state
                else:
                    state = json.loads(raw_state or "{}")
            except Exception:
                state = {}
            state = migrate_state_schema(state)

            if vals[4] and not state.get("after_sales_stage"):
                state["after_sales_stage"] = vals[4]
            if vals[5] and not state.get("version"):
                state["version"] = int(vals[5])

            return {
                "acc_id": vals[0],
                "customer_id": vals[1],
                "route": vals[2] or "pre_sales",
                "state": state,
            }
        finally:
            conn.close()

    def upsert_session(self, customer_key: str, acc_id: str, customer_id: str, route: str, state: dict[str, Any]) -> None:
        t_s = self.sessions_table
        state = migrate_state_schema(state)
        state_json = json.dumps(state or {}, ensure_ascii=False)
        after_sales_stage = str(state.get("after_sales_stage", "new") or "new")
        state_version = int(state.get("version", 2) or 2)

        conn = self._conn()
        try:
            with conn.cursor() as c:
                if self.backend == "mysql":
                    c.execute(
                        f"""
                        INSERT INTO {t_s}(customer_key, acc_id, customer_id, route, state_json, after_sales_stage, state_version)
                        VALUES(%s,%s,%s,%s,%s,%s,%s)
                        ON DUPLICATE KEY UPDATE
                            acc_id=VALUES(acc_id),
                            customer_id=VALUES(customer_id),
                            route=VALUES(route),
                            state_json=VALUES(state_json),
                            after_sales_stage=VALUES(after_sales_stage),
                            state_version=VALUES(state_version)
                        """,
                        (customer_key, acc_id, customer_id, route, state_json, after_sales_stage, state_version),
                    )
                else:
                    c.execute(
                        f"""
                        INSERT INTO {t_s}(customer_key, acc_id, customer_id, route, state_json, after_sales_stage, state_version)
                        VALUES(?,?,?,?,?,?,?)
                        ON CONFLICT(customer_key) DO UPDATE SET
                            acc_id=excluded.acc_id,
                            customer_id=excluded.customer_id,
                            route=excluded.route,
                            state_json=excluded.state_json,
                            after_sales_stage=excluded.after_sales_stage,
                            state_version=excluded.state_version,
                            updated_at=CURRENT_TIMESTAMP
                        """,
                        (customer_key, acc_id, customer_id, route, state_json, after_sales_stage, state_version),
                    )
            conn.commit()
        finally:
            conn.close()

    def append_event(self, customer_key: str, event: str, payload: dict[str, Any]) -> None:
        t_e = self.events_table
        payload_json = json.dumps(payload or {}, ensure_ascii=False)
        conn = self._conn()
        try:
            with conn.cursor() as c:
                if self.backend == "mysql":
                    c.execute(
                        f"INSERT INTO {t_e}(customer_key, event, payload_json) VALUES(%s,%s,%s)",
                        (customer_key, event, payload_json),
                    )
                else:
                    c.execute(
                        f"INSERT INTO {t_e}(customer_key, event, payload_json) VALUES(?,?,?)",
                        (customer_key, event, payload_json),
                    )
            conn.commit()
        finally:
            conn.close()

    def get_recent_dialogue(self, customer_key: str, limit: int = 24) -> list[dict[str, Any]]:
        """
        拉取最近对话（按 customer_key 隔离，即 店铺+客户）。
        仅返回 customer_message / assistant_message 两类事件。
        """
        t_e = self.events_table
        n = max(1, int(limit))
        conn = self._conn()
        try:
            with conn.cursor() as c:
                if self.backend == "mysql":
                    c.execute(
                        f"""
                        SELECT event, payload_json
                        FROM {t_e}
                        WHERE customer_key=%s
                          AND event IN ('customer_message','assistant_message')
                        ORDER BY id DESC
                        LIMIT %s
                        """,
                        (customer_key, n),
                    )
                else:
                    c.execute(
                        f"""
                        SELECT event, payload_json
                        FROM {t_e}
                        WHERE customer_key=?
                          AND event IN ('customer_message','assistant_message')
                        ORDER BY id DESC
                        LIMIT ?
                        """,
                        (customer_key, n),
                    )
                rows = c.fetchall() or []

            out: list[dict[str, Any]] = []
            for row in reversed(rows):
                if isinstance(row, dict):
                    ev = str(row.get("event", "") or "")
                    raw = row.get("payload_json")
                else:
                    ev = str(row[0] or "")
                    raw = row[1]
                try:
                    payload = raw if isinstance(raw, dict) else json.loads(raw or "{}")
                except Exception:
                    payload = {}
                msg = str(payload.get("msg", "") or "").strip()
                if not msg:
                    continue
                role = "user" if ev == "customer_message" else "assistant"
                out.append({"role": role, "text": msg})
            return out
        finally:
            conn.close()